[24]7.ai | Assistant Manager-Employee Relations | bangalore

1 month ago

bangalore, India [24]7.ai Full time

Who are we?

Founded in 2000, (24)7.ai is a global leader in intent-driven Customer Engagement solutions. We are redefining the way companies interact with consumers. We combine Artificial Intelligence with Human Intelligence to substantially improve customer experience. Our clients include more than 250 of the world’s largest and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to Artificial Intelligence and customer experience.

(24)7.ai Outsourcing: We are redefining the way companies interact with consumers with our constant connectivity. We help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience via various channels – Chat, Messaging and Voice.

(24)7.ai Technology: (24)7.ai is a leader in the conventional AI Market, with over 250+ Fortune 500/1000 customers. We continue to transform our business to drive greater value to our Team, shareholders, customers through new product development & market growth. We are a profitable pre-IPO company that processes and analyses over one billion customer interaction events per year. Simply stated we are using predictive analytics and Big Data to improve customer service and increased sales or our Customers. We work with large enterprises to increase conversions reduce the cost of service and sales, and dramatically improve the customer service and Sales expressions they provide.


Functional Overview

The Human Resources at (24)7.ai is established as the Employer of Choice through innovative, technology powered HR practices which build an engaged workforce, enable performance excellence and create a work environment and culture that is synonymous with diversity, inclusion and employee experience.

The Employee Relations Team continuous endeavour is to create and maintain a positive relationship with its employees in all aspects - contractual, practical, corporal and emotional dimensions. ER Team focuses and liaises both on individual and collective relationships in the workplace with an increasing emphasis on the relationship between managers and their team members for increased well-being and greater performance. The ER Team assists in creating, enforcing and governing policies that are fair and consistent for everyone at the workplace.


Job Details

Designation: Assistant Manager

Employment: Full time

Location: Bangalore

Qualification: Preferred MBA/MSW – HR, PGDM – (Specialization in HR)

Shift: 5 pm- 2 am


Essential Job Functions:

  • Rewards and Recognition
  • Performance Management
  • Attrition Management and Retention
  • Employee Engagement Initiatives
  • Employee Satisfaction


Job Responsibilities

  • 5-9 years of experience as an HRBP or worked in the field of Employee Relations, Talent Engagement, Talent Management, People & Culture in any Industry
  • Own & drive projects on EVP - Employee Value Proposition
  • Lead & Drive Org-wide Employee Engagement Initiatives
  • Demonstrated ability to set priorities, manage multiple responsibilities and deliver against deadlines
  • Ability to understand broad HR issues and to resolve conflict situations
  • High on Energy, Passionate & Results driven
  • Excellent interpersonal skills with experience in dealing with multiple levels of leadership across the Organization
  • Sound analytical thinking, problem-solving and negotiating skills
  • Ability to conduct investigations and drive positive resolutions


Behavioural Aspects

  • High on Energy
  • Maintain integrity at all times
  • Active listening
  • Ability to Inspire
  • Passionate with positive attitude
  • Influence & persuasion skills
  • Open to learning at all times
  • Ability to identify and resolve risks & conflicts
  • Able to maintain composure at stressful times

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