Night Assistant Operations Manager

3 days ago

Bangalore, India IGT Solutions Full time
Assistant Manager – Travel Experience. Department : Operations (International Process)

Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more.
Lead and manage a team of 15–20 members in an international process (Airlines Process).
Drive performance management : Monitor team productivity, quality, shrinkage, and attrition.
Identify training needs (TNI) and address performance/process gaps through coaching and development.
Conduct weekly coaching and performance reviews .
Strong communication skills in English (written and verbal) are essential.
Use MS Excel and internal tools for reporting and analysis.

Experience in handling international voice or non-voice processes , preferably in a BPO environment .
Prior experience in team handling or supervisory roles is preferred.
Strong people management and coaching skills.
Flexible to work in 24x7 rotational shifts .
Must be willing to work from office (Bangalore).

5-day work week
~ Inclusive and supportive company culture
~ Opportunities for growth and skill development

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