Delivery Lead

7 days ago

Chennai, India JMAN Group Full time
About the Company JMAN Group is a fast-growing data engineering & data science consultancy. We work primarily with Private Equity Funds and their Portfolio Companies to create commercial value using Data & Artificial Intelligence. In addition, we also work with growth businesses, large corporates, multinationals, and charities.
We are headquartered in London with Offices in New York, London and Chennai. Our team of over 450 people is a unique blend of individuals with skills across commercial consulting, data science and software engineering.
We were founded by cousins Anush Newman (Co-founder & CEO) and Leo Valan (Co-founder & CTO) and have grown rapidly since 2019. In May 2023 we took a minority investment from Baird Capital and in January 2024 we opened an office in New York with the ambition of growing our US business to be as large as, if not bigger than, our European business by 2027.

7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment.

Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently.
~ Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices.
~ Coordinate triaging and resolution of incidents and service requests raised by client stakeholders.
~ Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs.
~ 40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards.
~ Support transition from project mode to Managed Services – including knowledge

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