Information Technology Technician

Job Title: IT TechnicianDepartment: IT & SystemsCompany: Gursimar Pharma Pvt. Ltd.Location: (Factory / Corporate Office – Ludhiana)- Reporting To: Managing DirectorJob PurposeTo ensure the smooth functioning, maintenance, and security of all IT and network systems across the pharmaceutical manufacturing facility, including servers, firewalls, end-user systems, and connected infrastructure, in line with operational and compliance requirements.Key Responsibilities1. Network & Firewall Management- Install, configure, and maintain network infrastructure including switches, routers, access points, and fiber/Cat6 cabling.- Monitor and maintain firewall systems (e.g., Sophos, Fortigate, Cisco, or equivalent).- Implement and enforce access policies, VPN configurations, and content filtering under supervision.- Support VLAN configurations for segregated plant networks (Admin, QA/QC, Production, Surveillance, ERP).- Perform regular log checks and coordinate with vendors for security updates and troubleshooting.2. System Installation & Operating Systems- Install, configure, and update operating systems (Windows 10/11, Windows Server, and Linux).- Manage user profiles, access rights, and local security settings.- Apply OS-level patches, antivirus updates, and maintain system images for quick recovery.- Assist in system formatting, partitioning, OS reinstalls, and peripheral driver management.3. Hardware & Equipment Maintenance- Assemble, maintain, and troubleshoot PCs, printers, scanners, and networked devices.- Maintain and support NVRs, IP cameras, biometric attendance systems, intercoms, and IP-based announcement systems.- Conduct routine preventive maintenance and maintain spares inventory.4. Data Backup & Compliance Support- Manage scheduled backups on NAS, external drives, and cloud repositories.- Verify integrity of backup data and maintain version control logs.- Support IT-related documentation (asset register, IP address log, validation records).- Assist during audits (internal, WHO GMP, Schedule M) to demonstrate IT data integrity controls.5. User & Application Support- Provide first-level support to users for system, email, or ERP access issues.- Install and troubleshoot productivity applications (Google Workspace, Microsoft 365, etc.).- Coordinate with ERP and automation vendors for issue escalation and resolution.Job SpecificationsEducation:- Diploma / B.Tech in Computer Science, Information Technology, or Electronics.Experience:- 2–5 years of experience in IT infrastructure support, preferably in manufacturing or regulated environments.Technical Competencies:- Hands-on experience with:- LAN/WAN, IP configuration, and network diagnostics tools.- Firewall configuration and rule management.- Windows OS, Windows Server, and basic Linux command-line operations.- CCTV/NVR setup, crimping, patch panel, and rack organization.- Data backup and restoration methods (NAS, RAID, external drives).- Knowledge of IT asset management, system imaging, and antivirus administration.Behavioral Competencies:- Strong documentation discipline and adherence to SOPs.- High confidentiality in handling access credentials and data.- Team coordination ability across departments and vendors.- Proactive maintenance and quick response to breakdowns.Work Conditions- Factory-based role covering office, production, laboratory, warehouse, and utilities areas.- Extended hours or off-shift presence may be required during installations or validation phases.Performance Indicators- Network and firewall uptime.- OS update and patch compliance rate.- Backup integrity and restoration verification.- Response time to user support requests.- Audit readiness and documentation accuracy.Salary- Upto 3.6 Lakh CTCHow to Apply- Interested candidates should submit their resume and cover letter to Please include “It Technician Application” in the subject line.