Information Technology Technician

Job Title: IT Technician Department: IT & Systems Company: Gursimar Pharma Pvt. Ltd. Location: (Factory / Corporate Office – Ludhiana) Reporting To: Managing Director Job Purpose To ensure the smooth functioning, maintenance, and security of all IT and network systems across the pharmaceutical manufacturing facility, including servers, firewalls, end-user systems, and connected infrastructure, in line with operational and compliance requirements. Key Responsibilities 1. Network & Firewall Management Install, configure, and maintain network infrastructure including switches, routers, access points, and fiber/Cat6 cabling. Monitor and maintain firewall systems (e.g., Sophos, Fortigate, Cisco, or equivalent). Implement and enforce access policies, VPN configurations, and content filtering under supervision. Support VLAN configurations for segregated plant networks (Admin, QA/QC, Production, Surveillance, ERP). Perform regular log checks and coordinate with vendors for security updates and troubleshooting. 2. System Installation & Operating Systems Install, configure, and update operating systems (Windows 10/11, Windows Server, and Linux). Manage user profiles, access rights, and local security settings. Apply OS-level patches, antivirus updates, and maintain system images for quick recovery. Assist in system formatting, partitioning, OS reinstalls, and peripheral driver management. 3. Hardware & Equipment Maintenance Assemble, maintain, and troubleshoot PCs, printers, scanners, and networked devices. Maintain and support NVRs, IP cameras, biometric attendance systems, intercoms, and IP-based announcement systems. Conduct routine preventive maintenance and maintain spares inventory. 4. Data Backup & Compliance Support Manage scheduled backups on NAS, external drives, and cloud repositories. Verify integrity of backup data and maintain version control logs. Support IT-related documentation (asset register, IP address log, validation records). Assist during audits (internal, WHO GMP, Schedule M) to demonstrate IT data integrity controls. 5. User & Application Support Provide first-level support to users for system, email, or ERP access issues. Install and troubleshoot productivity applications (Google Workspace, Microsoft 365, etc.). Coordinate with ERP and automation vendors for issue escalation and resolution. Job Specifications Education: Diploma / B.Tech in Computer Science, Information Technology, or Electronics. Experience: 2–5 years of experience in IT infrastructure support, preferably in manufacturing or regulated environments. Technical Competencies: Hands-on experience with: LAN/WAN, IP configuration, and network diagnostics tools. Firewall configuration and rule management. Windows OS, Windows Server, and basic Linux command-line operations. CCTV/NVR setup, crimping, patch panel, and rack organization. Data backup and restoration methods (NAS, RAID, external drives). Knowledge of IT asset management, system imaging, and antivirus administration. Behavioral Competencies: Strong documentation discipline and adherence to SOPs. High confidentiality in handling access credentials and data. Team coordination ability across departments and vendors. Proactive maintenance and quick response to breakdowns. Work Conditions Factory-based role covering office, production, laboratory, warehouse, and utilities areas. Extended hours or off-shift presence may be required during installations or validation phases. Performance Indicators Network and firewall uptime. OS update and patch compliance rate. Backup integrity and restoration verification. Response time to user support requests. Audit readiness and documentation accuracy. Salary Upto 3.6 Lakh CTC How to Apply Interested candidates should submit their resume and cover letter to Please include “It Technician Application” in the subject line.