Customer Relationship Executive

5 days ago

Pune, India Frido Full time

Customer Relationship Executive

About Us

At Frido, we don’t just sell products—we build comfort solutions that change everyday life. Our

Inside Sales team plays a key role in ensuring customers not only buy from us but also experience

long-term satisfaction. We’re looking for a Customer Success Executive (Inside Sales) who can

balance query resolution, escalation handling, and proactive sales enablement—turning

conversations into conversions.

What You’ll Do

Customer Success & Query Handling

• Be the first line of resolution for customer queries across calls, email, and chat.

• Handle incoming calls with empathy while identifying upsell or cross-sell opportunities.

• Maintain high CSAT by ensuring quick, accurate, and human-first resolutions.

Sales-Driven Success

• Manage

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