Collections Manager

2 weeks ago


Mumbai, India FatakPay Full time

Job Profile: Manager – Write-off Portfolio (Recovery)Designation: Manager – Write-off PortfolioDepartment: Collections & RecoveryReporting To: Head – CollectionsWork Location: Nahur (with periodic field visits and agency coordination)CTC Range: ₹7 – ₹9 LPA (as per experience and recovery background)Role ObjectiveTo drive recoveries from the Write-off portfolio (180+ DPD) through structured strategies,field and agency coordination, settlements, and legal recoveries — maximizing cashrealization from long-aged default accounts while ensuring compliance, ethical conduct,and customer experience.Key Responsibilities Own end-to-end recovery of 180+ DPD and written-off cases across PAN-India. Segment and prioritize accounts by recovery potential, location, and legal status. Coordinate with Credit Bureau teams for score re-scrubbing and skip tracing. Empanel, train, and monitor recovery agencies and field executives. Review daily MIS from agencies on visits, promises, and recoveries. Liaise with Legal team on Arbitration / Sec 138 / Civil Recovery cases. Design and execute Settlement / OTS (One-Time Settlement) campaigns. Utilize SMS / WhatsApp / IVR / BOT follow-ups for untraceable cases. Maintain Recovery MIS, Settlement Tracker, Agency Scorecard, and ROI dashboard. Ensure adherence to RBI, DRA, and Fair Practice Code.Preferred Candidate Profile- Graduate / Postgraduate with 4–6 years of experience in Collections / Recovery fromNBFC / Fintech / Digital Lending environment.- Proven track record of handling write-off / hard bucket recovery (180+ DPD).- Exposure to Legal Recovery, Arbitration, Settlement, and Agency Management.- Strong analytical and Excel / MIS skills; understanding of RBI and DRA norms.- Multilingual communication ability and experience working with field agencies.



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