Service managament
2 weeks ago
Skill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the Service Now Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards.Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms.• Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps.• Provide guidance to contributors on knowledge creation best practices and Service Now functionality.Design and generate dashboards and reports within Service Now to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health.• Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals.• Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization.• Strong communication and interpersonal skills to engage effectively with stakeholders
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Service managament
1 week ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the Service Now Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...
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Service managament
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: • Configure, customize, and maintain the Service Now Knowledge Management module in alignment with organizational needs. • Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. • Oversee the creation,...
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Service Managament
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...
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Service Managament
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...
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Service Managament
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...
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Service Managament
1 day ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...
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Service Managament
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...
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Service Managament
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: • Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. • Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. • Oversee the creation,...
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Service Managament
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeSkill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: • Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. • Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. • Oversee the creation,...
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Service Managament
3 days ago
Bengaluru, India Whatjobs IN C2 Full timeSkill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: - Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. - Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. - Oversee the creation,...
