Service Managament

1 week ago

Bengaluru, India Tata Consultancy Services Full time

Skill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards.Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms.• Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps.• Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality.Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health.• Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals.• Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization.• Strong communication and interpersonal skills to engage effectively with stakeholders

  • Service managament

    2 days ago

    Bengaluru, India Tata Consultancy Services Full time

    Skill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: • Configure, customize, and maintain the Service Now Knowledge Management module in alignment with organizational needs. • Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. • Oversee the creation,...

  • Service Managament

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    Skill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...

  • Service Managament

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    Skill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...

  • Service Managament

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    Skill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...

  • Service Managament

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    Skill : Service management & SIAMExperience: 4 to 6Location: BangaluruJD:• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.• Oversee the creation,...

  • Service Managament

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    Skill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: • Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. • Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. • Oversee the creation,...

  • Service Managament

    1 day ago

    Bengaluru, India Tata Consultancy Services Full time

    Skill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: • Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. • Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. • Oversee the creation,...

  • Learning & Development- Lead

    6 days ago

    Bengaluru/bangalore Mumbai, India Anther Human Resource Solutions Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Job Description:Roles & Responsibilities -Regularly engage and review with business stakeholders to understand business context, skill gaps and needs or priorities. - Address learning needs and/or employee induction for multiple sub-service lines or teams - End-to-end project managament of training programs. - Use appropriate techniques for diagnosis, data...

  • ▷ Only 24h Left! Service Managament

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    Skill : Service management & SIAM Experience: 4 to 6 Location: Bangaluru JD: • Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. • Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. • Oversee the creation,...

  • Team Manager

    4 days ago

    Bengaluru, India Euronext Full time

    Key Deliverables/Tasks/Responsibilities 1. Manage the team on a daily basis, ensuring all client queries are responded to in accordance with expected time/quality parameters. 2. Monitor delivery and ensure team members have the right support and skills to do their job. This may include running the training yourself, designing and creating process documents,...