Incident and service request manager

3 weeks ago


Delhi, India Tata Consultancy Services Full time

Job Role: Incident and Service Request Manager Job Location: Delhi Exp Range: 4 Years to 8 Years Desired Competencies (Technical/Behavioral Competency): Should have Work experience in IT incident and service request management or any other related process Strong understanding of ITIL principles and processes Very good communication, leadership, and problem-solving skills Strong analytical skills Good reporting skills ITIL foundation certification Good-to-Have: Experience with Agile and Dev Ops practices Knowledge of compute, cloud, virtualization & networking technologies Roles & Responsibilities: Manage the incident and services request management process Oversee the service request process to ensure fulfillment of business requests Develop and maintain incident and service request process, procedures, and workflows Collaborate with IT teams, and vendors to resolve incidents and fulfill service requests Develop and maintain incident and service request metrics and reports Provide training and support to IT staff on incident and service request processes Continuously improve the processes to meet business needs



  • Delhi, India Tata Consultancy Services Full time

    Job Role: Incident and Service Request ManagerJob Location: DelhiExp Range: 4Years to 8YearsDesired Competencies (Technical/Behavioral Competency):Should have Work experience in IT incident and service request management or any other related processStrong understanding of ITIL principles and processesVery good communication, leadership, and problem-solving...


  • Delhi, India Tata Consultancy Services Full time

    Job Role: Incident and Service Request ManagerJob Location: DelhiExp Range: 4 Years to 8 YearsDesired Competencies (Technical/Behavioral Competency):Should have Work experience in IT incident and service request management or any other related processStrong understanding of ITIL principles and processesVery good communication, leadership, and problem-solving...


  • Delhi, India Tata Consultancy Services Full time

    Job Role: Incident and Service Request Manager Job Location: Delhi Exp Range: 4Years to 8Years Desired Competencies (Technical/Behavioral Competency): Should have Work experience in IT incident and service request management or any other related process Strong understanding of ITIL principles and processes Very good communication, leadership, and...


  • Delhi, India Tata Consultancy Services Full time

    Job Role: Incident and Service Request ManagerJob Location: DelhiExp Range: 4Years to 8YearsDesired Competencies (Technical/Behavioral Competency):Should have Work experience in IT incident and service request management or any other related processStrong understanding of ITIL principles and processesVery good communication, leadership, and problem-solving...


  • New Delhi, India Tata Consultancy Services Full time

    Job Role: Incident and Service Request ManagerJob Location: DelhiExp Range: 4Years to 8YearsDesired Competencies (Technical/Behavioral Competency):Should have Work experience in IT incident and service request management or any other related processStrong understanding of ITIL principles and processesVery good communication, leadership, and problem-solving...


  • delhi, India Tata Consultancy Services Full time

    Job Role: Incident and Service Request ManagerJob Location: DelhiExp Range: 4Years to 8YearsDesired Competencies (Technical/Behavioral Competency):Should have Work experience in IT incident and service request management or any other related processStrong understanding of ITIL principles and processesVery good communication, leadership, and problem-solving...


  • delhi, India Tata Consultancy Services Full time

    Job Role: Incident and Service Request Manager Job Location: Delhi Exp Range: 4Years to 8Years Desired Competencies (Technical/Behavioral Competency): Should have Work experience in IT incident and service request management or any other related process Strong understanding of ITIL principles and processes Very good communication, leadership, and...


  • delhi, India Tata Consultancy Services Full time

    Job Role: Incident and Service Request ManagerJob Location: DelhiExp Range: 4Years to 8YearsDesired Competencies (Technical/Behavioral Competency):Should have Work experience in IT incident and service request management or any other related processStrong understanding of ITIL principles and processesVery good communication, leadership, and problem-solving...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    About the RoleWe are seeking an experienced Incident and Service Request Manager to join our team at Tata Consultancy Services. This role is responsible for managing the incident and service request management process, ensuring timely resolution of issues, and providing exceptional customer experience.Key ResponsibilitiesManage the incident and services...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Job OverviewTata Consultancy Services is seeking an experienced Incident Management Specialist to join our team. This role is responsible for managing and resolving technical incidents, ensuring high-quality service delivery, and driving process improvements.About the RoleThis is a challenging opportunity for a skilled professional who can effectively manage...


  • Delhi, India Redfaire Full time

    Redfaire is a fast-growing, international technology company headquartered in Limerick City. Redfaire implements, optimises, and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs.We are problem solvers and trusted...


  • Delhi, India Alp Consulting Ltd. Full time

    Role descriptionThe Major Incident Manager is responsible for the end-to-end management of all IT major incidents.We are looking for a dynamic Major Incident Manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also...


  • Delhi, India Alp Consulting Ltd. Full time

    Role descriptionThe Major Incident Manager is responsible for the end-to-end management of all IT major incidents.We are looking for a dynamic Major Incident Manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also...


  • Delhi, India Tata Consultancy Services Full time

    Job Role: Major Incident Manager Job Location: Delhi Exp Range: 4 Years to 8 Years Desired Competencies (Technical/Behavioral Competency): Should have experience in IT incident management or any other related process Strong understanding of ITIL principles and processes Very good communication, leadership, and problem-solving skills Strong...


  • Delhi, India Tata Consultancy Services Full time

    Job Role: Major Incident ManagerJob Location: DelhiExp Range: 4Years to 8YearsDesired Competencies (Technical/Behavioral Competency):Should have experience in IT incident management or any other related processStrong understanding of ITIL principles and processesVery good communication, leadership, and problem-solving skillsStrong analytical skillsAbility to...


  • Delhi, India Tata Consultancy Services Full time

    Greetings from TCS !!! Job Title :- Major Incident Manager Job Location :- Delhi NCR Experience required :- 8- 12 Years Required Technical Skill Set : ITIL , Service Now , Job Description: ITIL V4 , MIM , Command Centre


  • Delhi, India Tata Consultancy Services Full time

    Job Role: Major Incident Manager Job Location: Delhi Exp Range: 4Years to 8Years Desired Competencies (Technical/Behavioral Competency): Should have experience in IT incident management or any other related process Strong understanding of ITIL principles and processes Very good communication, leadership, and problem-solving skills Strong...


  • Delhi, India Tata Consultancy Services Full time

    Job Role: Major Incident ManagerJob Location: DelhiExp Range: 4Years to 8YearsDesired Competencies (Technical/Behavioral Competency):Should have experience in IT incident management or any other related processStrong understanding of ITIL principles and processesVery good communication, leadership, and problem-solving skillsStrong analytical skillsAbility to...


  • Delhi, India Tata Consultancy Services Full time

    Job Role: Major Incident Manager Job Location: Delhi Exp Range: 4Years to 8Years Desired Competencies (Technical/Behavioral Competency): Should have experience in IT incident management or any other related process Strong understanding of ITIL principles and processes Very good communication, leadership, and problem-solving skills Strong analytical...


  • Delhi, India Redfaire Full time

    Redfaire is a fast-growing, international technology company headquartered in Limerick City. Redfaire implements, optimises, and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs.We are problem solvers and trusted...