Field Engineer

About – HyperviseEternal Robotics is at the forefront of Industrial AI transformation with its flagship platform, Hypervise, enabling real-time quality control and process optimization through cutting-edge computer vision and AI technologies. We serve industries such as automotive, pharmaceutical, and apparel manufacturing, driving digital transformation on factory floors across India and abroad.Role OverviewWe are looking for a dedicated Field Service Engineer to support our deployed systems at client sites in the Delhi NCR region. The ideal candidate will be hands-on with both hardware and software, ensuring peak performance, preventive maintenance, and timely troubleshooting of our AI-powered computer vision solutions. This is a high-impact, on-ground role that directly influences customer satisfaction and system reliability.Key Responsibilities1. System Monitoring and Diagnostics- Conduct real-time system monitoring to detect and resolve anomalies.- Perform periodic hardware and software health checks.- Analyze system logs to identify data processing or image recognition errors.2. Software & Algorithm Updates- Apply regular firmware and software updates across cameras, edge devices, and servers.- Collaborate with the engineering team to deploy and validate algorithm optimizations.3. Data Management & Storage- Backup critical datasets and configurations.- Monitor and manage data storage capacity and integrity.- Archive historical data and ensure ongoing data reliability.4. Hardware Maintenance- Calibrate cameras and inspect physical devices regularly.- Perform preventive tasks (lens cleaning, cable replacements, hardware checks).- Coordinate onsite repair or escalation for hardware replacements as needed.5. System Optimization- Fine-tune algorithm parameters based on site conditions and feedback.- Analyze resource usage (CPU, GPU, memory) for performance efficiency.- Reduce latency in system operations for real-time processing.6. Customer Support & Training- Provide on-site and remote technical support to client users and operators.- Conduct training sessions for customer teams on system usage and updates.- Establish a feedback mechanism to improve system performance and usability.7. Reporting & Documentation- Maintain structured maintenance logs and system change records.- Create detailed performance and uptime reports for internal and client use.- Ensure documentation is updated for all configurations and interventions.Key Skills and QualificationsTechnical Skills- OS: Basic knowledge of Windows and Linux environments.- Networking: Ability to troubleshoot IP-based connections and device communications.- Hardware: Experience handling cameras, servers, edge devices, and physical maintenance tasks.- Tools: Proficiency in MS Office Suite (Excel, Word, PowerPoint) for reporting.Soft Skills- Strong problem-solving ability and critical thinking.- High attention to detail and discipline in documentation.- Customer service orientation with excellent communication skills.- Adaptability in fast-evolving tech environments.Education & Experience- Qualification: Diploma or Bachelor's in Electronics, Electrical, Computer Science, IT, or related field.- Certifications (preferred): CompTIA A+, Networking+, or equivalent.- Experience: 2–5 years in field service engineering, IT support, or maintenance roles.- Relevant Background: Exposure to surveillance systems, CCTV, industrial automation, IoT, or edge computing setups.Preferred (Not Mandatory)- Experience working with AI/Computer Vision-based systems, Industrial Automation or PLC systems- Awareness of safety, privacy, and data security protocols in industrial environments.Compensation & Benefits- Competitive salary with travel allowances.- Opportunity to work on cutting-edge AI solutions.- Career growth in a fast-scaling technology company.