Service desk associate

1 month ago


Delhi, India Tata Consultancy Services Full time

Greetings from TCS This is regarding a job opportunity.

Please check if your experience and skillset appear to be a suitable match to our existing requirement.

Few insights about the role (Below is the JD), Role: Service Desk Associate Desired Experience Range : 3-5 Years Location of Requirement: Noida Desired Competencies (Technical/Behavioral Competency) Must-Have** Provide Level 1 support for all in scope services.

Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.

Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.

Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.

Develop, establish and maintain call prioritization guidelines and escalation procedures.

Provide a systems status recording with status information such as known Major Incidents and estimated recovery time.

Service Now Queue Management - Incident, Service Request, Problem & Change.

Ensure all the specified SLAs are met in accordance with the customer agreement.

Maintain and drive the call quality keeping customer satisfaction as priority.

Escalate customer concerns on timely basis and follow up to closure.

Take end to end ownership of call and ticket to ensure timely closure and resolution.

Follow the quality parameters as specified by the quality protocol and process to be followed.

Good-to-Have Knowledge of ITIL Processes – MI, PM If interested in the role, kindly apply.


  • Service Desk

    1 month ago


    Delhi, India Tata Consultancy Services Full time

    Grade - BPO 1/2 Skill - Service Desk Location - Noida **Skill Set**: - 1-2 years of experience as a **Help Desk Analyst** or other customer support role - Good understanding of HR systems and processes - Problem solving skills are associated with an HR Administrativeenvironment. - Good Strong written and verbal communication skills - 80 TO 90%...

  • Service Desk Analyst

    3 weeks ago


    delhi, India Bangalore Strategic Solutions Full time

    SERVICE DESK AGENT JD: ​ Location: Hyderabad, Telangana, India Role - Service Desk Agent – L1 Band -B1 Experience - 2 Years - 4 Years Designation - Servicedesk Associate Language-English (Read + Write + Speak) Type Of Support-Voice process Work place-Hyderabad, Telangana, India Job Description: Technical Support/Service Desk Agent -L1 will be the part...


  • Delhi, India Tata Consultancy Services Full time

    Greetings from TCS! This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement. Few insights about the role (Below is the JD), Role: Service Desk Associate Desired Experience Range : 3-5 Years Location of Requirement: Noida Desired Competencies (Technical/Behavioral...

  • Service Desk Analyst

    3 weeks ago


    delhi, India Bangalore Strategic Solutions Full time

    SERVICE DESK AGENT JD:​Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:Technical Support/Service Desk Agent -L1 will be the part of Global...

  • Service Desk Associate

    2 months ago


    Delhi, India Tata Consultancy Services Full time

    Greetings from TCS!This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement.Few insights about the role (Below is the JD),Role: Service Desk Associate Desired Experience Range: 3-5 YearsLocation of Requirement: NoidaDesired Competencies (Technical/Behavioral...

  • Service Desk Associate

    2 months ago


    Delhi, India Tata Consultancy Services Full time

    Greetings from TCS! This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement. Few insights about the role (Below is the JD), Role: Service Desk Associate Desired Experience Range : 3-5 Years Location of Requirement: Noida Desired Competencies (Technical/Behavioral...

  • Service Desk Analyst

    2 weeks ago


    Delhi, India TransPerfect Full time

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

  • Service Desk Analyst

    2 weeks ago


    delhi, India TransPerfect Full time

    OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

  • Service desk analyst

    2 weeks ago


    Delhi, India TransPerfect Full time

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Greetings from TCSThis is regarding a job opportunity in our IT department. We are looking for a skilled Service Desk Associate to join our team.Few insights about the role (Below is the JD),Role: Service Desk AssociateKey Responsibilities:Provide Level 1 support for all in scope services.Act as a single point of contact (SPOC) for all user requests, and...

  • Service Desk Associate

    2 months ago


    New Delhi, India Tata Consultancy Services Full time

    Greetings from TCS!This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement.Few insights about the role (Below is the JD),Role: Service Desk Associate Desired Experience Range: 3-5 YearsLocation of Requirement: NoidaDesired Competencies (Technical/Behavioral...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Greetings from Tata Consultancy ServicesThis job posting is for an IT Service Desk Associate role, a key position in our organization.Job Summary:We are seeking a highly skilled and experienced IT Service Desk Associate to join our team in Noida. The successful candidate will be responsible for providing level 1 support for all in scope services, acting as a...

  • Service Desk Associate

    2 months ago


    Delhi, India Tata Consultancy Services Full time

    Greetings from TCS!This is regarding a job opportunity. Please check if your experience and skillset appear to be a suitable match to our existing requirement.Few insights about the role (Below is the JD),Role:Service Desk AssociateDesired Experience Range : 3-5 YearsLocation of Requirement:NoidaDesired Competencies (Technical/Behavioral...


  • Delhi, Delhi, India Accor Full time

    Accor Job Description **Job Summary** We are seeking a highly motivated and organized Guest Service Associate to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming environment. **Key...


  • Delhi, India TransPerfect Full time

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

  • Service Desk Analyst

    3 weeks ago


    Delhi, India Bangalore Strategic Solutions Full time

    SERVICE DESK AGENT JD:​Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:Technical Support/Service Desk Agent -L1 will be the part of Global...

  • Front Desk Associate

    6 months ago


    Connaught Place, Delhi, Delhi, India Millora Corporate Servisec Pvt Ltd Full time

    Looking for Front desk associates with hotel experience for upcoming hotels in Delhi NCR. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift **Education**: - Diploma (preferred) **Experience**: - total work: 3 years...

  • Front Desk Manager

    4 weeks ago


    Delhi, Delhi, India IBIS Full time

    Front Desk ResponsibilitiesThe Front Desk Associate is responsible for providing exceptional service to guests at the reception desk. Key responsibilities include:Conduct Daily BriefingsManage Front Office OperationsReview and Analyze Work FlowAnalyze Rate Variance ReportsCommunicate with Front Office Manager


  • Delhi, Delhi, India Sone India Group of Industries | Entertainment & Event | Full time

    **Service desk Supervisor** **Location - CP New Delhi,** **4+ Years** **4.5lpa** **- Graduate** **- Team handling Experience** **- Good Management Skills** **- Good Hardware skills** **- Good Communication skills** **- Good MIS Skills** Pay: ₹400,000.00 - ₹450,000.00 per year Day range: - Monday to Friday Shift: - Day...

  • Front Desk Associate

    2 weeks ago


    Delhi, Delhi, India AccorHotel Full time

    AccorHotel Career Opportunity:We are seeking a highly motivated and customer-focused Front Desk Associate to join our team.About the Role:As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. Your daily tasks will include attending daily briefings,...