HelpDesk Support Engineer

1 day ago

Trivandrum, India CareStack™ - Dental Practice Management Full time

First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and network connectivity problems (SIP issues, firewall configurations, etc.). ● Ticket Management: Handle support requests through a ticketing system (e.g., Customer Onboarding Support: configuring call flow, and ensuring seamless integration with PMS. ● System Monitoring: Use monitoring tools to identify potential issues proactively and escalate to Call Quality Analysis: Analyze call logs, jitter, latency, packet loss, and other metrics to diagnose and resolve call quality issues. ● Collaboration: Collaborate with cross-functional teams, including L2 Support, Product, Engineering, and Customer Success, to provide feedback and improve system performance and customer experience. ● Training & Support: Provide basic user training on VoIP phone systems and features, ensuring

  • Network & IT Support Engineer

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    Thiruvananthapuram / Trivandrum, India Verbat Technologies Full time

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  • System Support Engineer

    4 weeks ago

    Trivandrum, India Soffit Infrastructure Services (P) Ltd Full time

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  • System Support Engineer

    4 weeks ago

    Trivandrum, India Soffit Infrastructure Services (P) Ltd Full time

    Job Overview:Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies and...

  • System Support Engineer

    5 days ago

    Trivandrum, India Soffit Infrastructure Services (P) Ltd Full time

    Job Overview:Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies and...

  • System support engineer

    4 weeks ago

    Trivandrum, India Soffit Infrastructure Services Full time

    J ob Overview: Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies...

  • System Support Engineer

    1 week ago

    Trivandrum, India Soffit Infrastructure Services (P) Ltd Full time

    J ob Overview: Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based...

  • Implementation Manager

    2 weeks ago

    Trivandrum, India CareStack™ - Dental Practice Management Full time

    Responsibilities:● Lead a 20+ member team managing implementations across the US, UK, and AUSregions.● Oversee the full lifecycle of Aeka implementation projects, including planning, resourceallocation, execution, and post “Go live” support● Manage and monitor end-to-end image migration efforts from legacy imaging platforms toAeka, ensuring...

  • Implementation Manager

    3 weeks ago

    Trivandrum, India CareStack™ - Dental Practice Management Full time

    Responsibilities:● Lead a 20+ member team managing implementations across the US, UK, and AUSregions.● Oversee the full lifecycle of Aeka implementation projects, including planning, resourceallocation, execution, and post “Go live” support● Manage and monitor end-to-end image migration efforts from legacy imaging platforms toAeka, ensuring...

  • Implementation Manager

    3 weeks ago

    Trivandrum, India CareStack™ - Dental Practice Management Full time

    Responsibilities: ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support ● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring...

  • Inventory Support Officer

    1 week ago

    Trivandrum, India AerOman Aviation Full time

    Are you passionate about aviation and customer service? We’re looking for an Aviation Aftermarket Support Specialist to join our dedicated team. This role is crucial in ensuring that our clients receive the best sales support in the industry. Provide sales support on aviation parts and services. Assist in the logistics of parts delivery and inventory...