Senior manager/director
1 week ago
Job Title: Senior Manager/Director - KAM, CEO’s Office Location: Chandigarh Tricity (Panchkula) , India Role Overview: In this crucial role, you will lead Prozo’s efforts to ensure client success and satisfaction by managing major accounts and overseeing a small team.
You will drive client stabilization, handle escalations, and build strong relationships with senior stakeholders while working closely with the CEO’s Office.
The ideal candidate will have a solid understanding of supply chain management (D2 C experience preferred, not mandatory) and will play a crucial role in maintaining high client satisfaction and NPS scores.
Responsibilities: Single Point of Contact : Serve as the primary liaison for all client-related requirements and escalations, ensuring seamless service delivery.
KAM Reviews : Conduct regular, structured reviews of client accounts to assess service quality and identify improvement areas.
NPS Ownership : Proactively gather and analyze Net Promoter Scores from clients, implementing strategies to maintain or enhance satisfaction levels.
Account Deepening : Strategically identify opportunities for cross-selling and up-selling to enhance service provision and client engagement.
Escalation Management : Act as the first response to client escalations, coordinating with regional operations for thorough Root Cause Analysis and effective Corrective and Preventive Actions.
S&OP Coordination : Ensure timely sharing of business forecasts by clients to facilitate optimal service planning and execution.
So P Excellence : Maintain and improve Standard Operating Procedures post-client onboarding, ensuring adherence and driving procedural enhancements as needed.
Qualifications: Education: Bachelor’s or higher degree in operations/supply chain management or a related field.
Experience: At least 5 years in supply chain and logistics, including warehousing and logistics, with a minimum of 3 years in client management roles.
Knowledge: Strong understanding of omni-channel/multi-channel warehousing and logistics operations, including Part Truck Load and Full Truck Load.
Experience with D2 C Freight is a plus but not mandatory.
Leadership: Proven experience in leading and managing teams, with the ability to work effectively with senior leaders across different functions.
Background: Candidates with experience in Third-Party Logistics (3 PL) will be preferred.
Skills: Excellent communication and analytical abilities, with a strong focus on problem-solving and strategic thinking.
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Senior Manager/Director
1 week ago
Chandigarh Sector, India Prozo Full timeJob Title: Senior Manager/Director - KAMProzo is seeking a highly skilled and experienced Senior Manager/Director - KAM to lead our efforts in ensuring client success and satisfaction. As a key member of our team, you will be responsible for managing major accounts and overseeing a small team.Key Responsibilities:Single Point of Contact: Serve as the primary...
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Senior Manager/Director
1 week ago
chandigarh, India Prozo Full timeJob Title: Senior Manager/Director - KAM, CEO’s OfficeLocation: Chandigarh Tricity (Panchkula) , IndiaRole Overview:In this crucial role, you will lead Prozo’s efforts to ensure client success and satisfaction by managing major accounts and overseeing a small team. You will drive client stabilization, handle escalations, and build strong relationships...
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Senior Manager/Director
1 week ago
Chandigarh, India Prozo Full timeJob Title: Senior Manager/Director - KAM, CEO’s Office Location: Chandigarh Tricity (Panchkula) , India Role Overview: In this crucial role, you will lead Prozo’s efforts to ensure client success and satisfaction by managing major accounts and overseeing a small team. You will drive client stabilization, handle escalations, and build strong...
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Senior Manager/Director
1 week ago
Chandigarh, Chandigarh, India Prozo Full timeJob Title: Senior Manager/Director - Client Success LeadLocation: Chandigarh Tricity (Panchkula), IndiaRole Overview:In this critical position, you will lead Prozo's efforts to ensure client satisfaction and success by managing major accounts and overseeing a small team. You will drive client stabilization, handle escalations, and build strong relationships...
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