Technical Support Engineer L2 Cloud Solution

2 days ago

Noida, India Ingenico Full time

Position Title: Technical Support Engineer L2 Cloud Solution Location: Noida – Hybrid Reports to: Service Delivery Manager / L2 Manager About the Role: As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for internal staff, field technicians, and clients, and support high-priority production incidents across multiple regions. Key Responsibilities: Investigate and resolve issues escalated to the L2 team. Provide production environment support, track and report incidents via Jira, and ensure SLA compliance. Liaise with cross-functional teams to gather information and deliver timely support. Identify recurring issues, recommend process/software improvements, and update documentation/FAQs. Conduct customer site visits for advanced troubleshooting when required. Review, draft, and manage incident communications across established channels. Oversee production management for new releases. Deliver 24/7 support for high-priority production incidents. Core Skills: ITIL certification required. Customer-centric, proactive, solution-oriented, and problem-solving mindset. Experience with ticketing tools. Scripting and log analysis. Strong communication, interpersonal, organizational, and decision-making skills. Ability to manage APAC tickets and support incidents effectively. Experience: 3+ years in global operations or technical support environment. Technical and on-call customer support experience. Incident and problem management experience. Documentation and knowledge management experience. Familiarity with

  • Technical Support Engineer L2 Cloud Solution

    2 days ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role:As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • Technical Support Engineer L2 Cloud Solution

    22 hours ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role:As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • Technical Support Engineer L2 Cloud Solution

    22 hours ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role:As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • Technical Support Engineer L2 Cloud Solution

    1 day ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role: As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • Technical Support Engineer L2 Cloud Solution

    2 days ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role: As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • Technical Support Engineer L2 Cloud Solution

    24 hours ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role:As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • Technical Support Engineer L2 Cloud Solution

    24 hours ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud Solution Location: Noida – Hybrid Reports to: Service Delivery Manager / L2 Manager About the Role: As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • Technical Support Engineer L2 Cloud Solution

    24 hours ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud Solution Location: Noida – Hybrid Reports to: Service Delivery Manager / L2 Manager About the Role: As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • Technical Support Engineer L2 Cloud Solution

    24 hours ago

    Noida, India Ingenico Full time

    Position Title: Technical Support Engineer L2 Cloud SolutionLocation: Noida – HybridReports to: Service Delivery Manager / L2 ManagerAbout the Role:As a Technical Support Engineer L2 Cloud Solution at Ingenico, you will provide cloud platform and production support for Ingenico devices and platforms. You will manage incidents and technical issues for...

  • L2 Technical Support Engineer

    4 days ago

    Noida, Uttar Pradesh, India Forest Lake Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    L2 Infrastructure Support Engineer (Cloud & System Monitoring)Company: Forest Lake Technologies Pvt. Ltd.Location: Noida Sector-126, IndiaWork Timing: 12:30 PM – 9:30 PM ISTAbout the Role:Forest Lake Technologies is seeking a skilled L2 Infrastructure Support Engineer to join our Noida (Sector-126) office. The role involves monitoring and supporting system...