RSPL Group | Front Office Executive | gurugram

4 weeks ago

gurugram, India RSPL Group Full time

Job Title: Front Office Executive / Front Desk Associate

Reports To: (Manager/Supervisor/Team Lead)

Location: Gurugram


Job Summary

The Front Office Executive plays a critical role in ensuring exceptional customer service and acting as the first point of contact for clients, visitors, and customers. This role involves managing day-to-day operations of the front office, including greeting visitors, managing appointments, handling inquiries, and providing administrative support to ensure smooth business operations.


Key Responsibilities

-Customer Service and Client Interaction

  • Greet clients, visitors, and guests in a professional and friendly manner.
  • Answer phone calls, respond to emails, and address customer inquiries or requests promptly.
  • Provide information about products/services, company policies, and procedures.
  • Handle any customer complaints or issues, ensuring they are resolved or escalated as appropriate.

-Front Desk Operations

  • Manage the reception area, ensuring it is clean, organized, and welcoming.
  • Monitor and direct visitors, ensuring they sign in and follow security protocols.
  • Schedule and confirm appointments, meetings, or events.
  • Handle incoming and outgoing mail, packages, and deliveries.

-Administrative Support

  • Assist with general office duties such as filing, photocopying, and maintaining office supplies.
  • Manage office calendars, coordinate meeting schedules, and book conference rooms.
  • Process office invoices, prepare reports, and maintain databases or records.
  • Coordinate travel arrangements for senior staff (if applicable).



Qualifications & Skills

  • Education : High school diploma or equivalent required; bachelor's degree in business, Hospitality, or related field preferred.
  • Experience :
  • 1-3 years of experience in a front office, customer service, or administrative role.
  • Experience in a relevant industry (banking, finance, hospitality, etc.) is a plus.
  • Skills :
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
  • Professional appearance and demeanor.
  • Ability to handle challenging situations with tact and diplomacy.
  • Familiarity with office equipment (phones, printers, fax machines).
  • Language : Fluency in (language(s) as required for the role).

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