Assistant manager-customer success
3 weeks ago
Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.
About the Role
We are looking for a highly professional and experienced Assistant Manager-Customer Success at Moove. They will be charged with leading the team monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
What you’ll be doing
Responsible for training, managing and closely working with Onboarding/Sales Executives.
Monitoring drivers’ performance.
Conducting daily check-in on drivers’ pulse.
Supporting drivers.
Strong Data Analytical capability and data driven approach
Solving driver's issues while drivers are in transit.
Receiving inbound calls from drivers.
Making outbound calls to drivers.
Conducting driver survey.
Compiling data from drivers survey
Accountability of all Moove vehicles
Ensuring that drivers obey rules and regulations as laid down by the company.
Ensuring that drivers get the right information from the company.
What you will need for this position
Degree in any discipline.
4+ years experience in customer care/support roles.
Experience in the transportation industry is an added advantage.
Proficient in the use of Microsoft Suites (Excel)
Ability to manage people.
The candidate must possess an eye for details.
Key Metrics
Key Account Manager program retention % for all Driver partners in the in the city
% of driver partners retained basis tenure based targets and lease plan
Churn % monthly against target fleet size
Ticket resolutions for DPs basis physical and remote interactions
Driver performance basis supply hour and trip targets of the city
Creating plans to help DPs increase earnings if SH is at optimal level by ops hack
Familiar with CS and CRM tools
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove’s Vision: Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs worldwide.
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
Customer Assistant
3 months ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...
-
mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
-
mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany Description Rohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role Description This is a full-time on-site role as an Executive Assistant at...
-
Powerweave Group
4 weeks ago
Mumbai, India Powerweave Software Services Full timeCompany Overview: Powerweave, with over two decades of industry experience, has been a trusted partner to over 940+ large and high-growth organizations worldwide. With a team of 1700+ professionals, Powerweave has been aiding businesses in their digital transformation journeys since 2001 globally. Designation: Assistant Manager Customer Success. Experience:...
-
mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany DescriptionRohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role DescriptionThis is a full-time on-site role as an Executive Assistant at...
-
Customer success manager
1 week ago
Mumbai, India Kugelblitz Private Limited Full timeAbout the Role:We are seeking a passionate and customer-oriented Customer Success Manager (CSM) to join our growing team in Jaipur and Mumbai. The ideal candidate will be responsible for ensuring our clients achieve their desired outcomes and value from our products/services. This role involves regular client interaction, providing exceptional service, and...
-
Customer Success Manager
1 week ago
Mumbai, India Kugelblitz Private Limited Full timeAbout the Role:We are seeking a passionate and customer-oriented Customer Success Manager (CSM) to join our growing team in Jaipur and Mumbai. The ideal candidate will be responsible for ensuring our clients achieve their desired outcomes and value from our products/services. This role involves regular client interaction, providing exceptional service, and...
-
Customer Success Manager
1 week ago
Mumbai, India Kugelblitz Private Limited Full timeAbout the Role: We are seeking a passionate and customer-oriented Customer Success Manager (CSM) to join our growing team in Jaipur and Mumbai. The ideal candidate will be responsible for ensuring our clients achieve their desired outcomes and value from our products/services. This role involves regular client interaction, providing exceptional service, and...
-
Customer Success Manager
8 months ago
Mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
-
Customer success manager
1 month ago
Mumbai, India Skit.ai Full timeAbout us Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative...
-
Customer success manager
1 month ago
Mumbai, India Skit.ai Full timeAbout usSkit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts...
-
Customer Success Manager
1 month ago
Mumbai, India Skit.ai Full timeAbout usSkit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts...
-
Customer Success Manager
1 month ago
mumbai, India Skit.ai Full timeAbout usSkit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ai’s suite of multichannel solutions—featuring voice, text, email, and chat in both English and Spanish, powered by Generative AI—interacts...
