Telecaller

2 weeks ago

Chennai, India White Mountain Technologies Full time

About the JobWe are looking for a confident and fluent Telecaller to join our growing team in Chennai. This role is ideal for someone with strong communication skills, a positive attitude, and a genuine interest in customer interaction. You’ll be responsible for handling inbound and outbound calls, following up on leads, and maintaining strong client relationships. Since we are an AI-based company, you will also get exposure to working with AI-integrated calling tools and intelligent CRM systems.Key Responsibilities- Make outbound calls to prospective clients and follow up on leads generated through marketing campaigns.- Handle inbound calls, address inquiries, and provide accurate information about products and services.- Maintain a record of customer interactions and update CRM systems accordingly.- Schedule meetings, demos, or follow-up calls for the sales team.- Understand customer needs and provide suitable solutions or escalate where necessary.- Learn and adapt to AI-powered calling and communication tools.- Collaborate with the marketing and sales teams to improve lead conversion and customer experience.Requirements- 0–2 years of experience in telecalling, customer service, or inside sales (internships included).- Excellent fluency in English.- Knowledge of both English and Hindi is an added advantage — preference will be given to bilingual candidates, though it’s not mandatory.- Strong listening, communication, and persuasion skills.- Comfortable working with CRM software and basic computer tools.- Positive attitude, patience, and ability to handle client interactions professionally.- Willingness to learn and adapt to AI-enabled communication technologies.Basic Qualifications- Bachelor’s degree in any discipline.- Prior experience in telesales or customer handling (preferred but not mandatory).- Basic understanding of lead management and follow-up processes.- Ability to work both independently and collaboratively with the team.Why Join Us?- Hands-on exposure to AI-powered communication and CRM tools.- Opportunity to learn real-world sales and communication strategies.- Supportive team with a strong learning culture.- Clear growth path into roles like Customer Success, Sales Executive, or Team Lead.- Be part of an innovative environment blending human communication with AI technology.

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