EUC -Desktop Engineering Lead

2 weeks ago


Chennai, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: EUC -Desktop Engineering Lead

Experience Range: 8 – 12 Years

Location: chennai

Must-Have:

Primary Skills:

  • Lead and mentor a team of IT support technicians, fostering a collaborative and efficient work environment.
  • Provide advanced troubleshooting and resolution for hardware, software, and network issues.
  • Oversee the deployment, management, and support of mobile devices and applications.
  • Manage the packaging and deployment of software applications to ensure compatibility and performance.
  • Implement and maintain antivirus solutions to protect the organization's IT infrastructure.
  • Ensure timely distribution of software updates and patches to maintain system security and performance.
  • Monitor and ensure compliance with SLAs for incidents, tasks, and change requests, ensuring timely and effective resolution.
  • Manage and deliver IT projects related to desktop support and other managed services.
  • Develop and maintain comprehensive technical documentation, including procedures, user guides, and training materials.
  • Coordinate with vendors for hardware and software procurement, maintenance, and support.
  • Implement and enforce security policies and procedures to protect company data and systems.
  • Track and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.

Secondary Skills:

  • Good understanding of Incident and Request Management (ITIL-Framework).
  • ITIL Certification.

Interested candidates pls share your cv to mailid: with subject " EUC -Desktop Engineering Lead" for further Discussion



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