Therapy Experience Manager

3 days ago

Bengaluru, India Elfina Health Full time

(Please read the application instructions at the end of the JD - EasyApply applications will not be considered)Location: Bangalore (HSR Layout)Work Mode: Work-from-office. Full-timeExperience required: 1 to 3 years of experience working with clientsAbout UsElfina Health is a mental health platform dedicated to creating meaningful connections between clients and therapists. We focus on optimizing therapeutic relationships through careful matching based on preferences, expertise, attachment styles, and personality factors.Position OverviewWe are seeking a passionate psychologist to join our team as a Therapy Experience Manager to play a crucial role in connecting clients with the right mental health professionals. This position serves as the primary liaison between clients and our network of empaneled therapists, ensuring optimal therapeutic matches and positive experiences for all parties involved. ic matches and positive experiences for all parties involved.QualificationsMaster's degree in Psychology (required)1-3 years of relevant experienceStrong communication and interpersonal skillsTech-savvy and comfortable with learning new toolsAnalytical mindset with attention to detailKey ResponsibilitiesClient ManagementConduct initial intake and introduction calls with new clientsAdminister and manage assessment tools and scalesCollect and analyze client feedbackGuide clients through the matching processTherapist CoordinationMaintain regular communication with empaneled therapistsFacilitate smooth client-therapist partnershipsCoordinate with internal and external stakeholders for documentation and process improvementsAdministrative DutiesMaintain detailed records of client-therapist interactionsHandle email communications and documentationSupport business development initiativesContribute and engage in marketing and content related activities, including ideating, writing and recording contentIdeal Candidate ProfileWe're looking for someone who:Has a genuine interest in understanding therapist dynamics and therapeutic relationshipsDemonstrates strong organizational and coordination abilitiesIs passionate about making mental health care more accessibleShows adaptability in learning new tools and platformsPossesses excellent written and verbal communication skillsHow to applyPlease send the following information to :Your updated resumeA cover letter briefly explaining why you are interested in this position, along with a brief note on your experience working with clients (which type of clients, which clinical setting, number of hours/ clients)Your current location (city), potential start date and compensation expectations if any.

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