Therapy Experience Manager

2 weeks ago

Bengaluru, India Elfina Health Full time
(Please read the application instructions at the end of the JD - EasyApply applications will not be considered)
Location: Bangalore (HSR Layout)
Work Mode: Work-from-office. Full-time
Experience required: 1 to 3 years of experience working with clients
About Us
Elfina Health is a mental health platform dedicated to creating meaningful connections between clients and therapists. We focus on optimizing therapeutic relationships through careful matching based on preferences, expertise, attachment styles, and personality factors.
Position Overview
We are seeking a passionate psychologist to join our team as a Therapy Experience Manager to play a crucial role in connecting clients with the right mental health professionals. This position serves as the primary liaison between clients and our network of empaneled therapists, ensuring optimal therapeutic matches and positive experiences for all parties involved. ic matches and positive experiences for all parties involved.
Qualifications
Master's degree in Psychology (required)
1-3 years of relevant experience
Strong communication and interpersonal skills
Tech-savvy and comfortable with learning new tools
Analytical mindset with attention to detail
Key Responsibilities
Client Management
Conduct initial intake and introduction calls with new clients
Administer and manage assessment tools and scales
Collect and analyze client feedback
Guide clients through the matching process
Therapist Coordination
Maintain regular communication with empaneled therapists
Facilitate smooth client-therapist partnerships
Coordinate with internal and external stakeholders for documentation and process improvements
Administrative Duties
Maintain detailed records of client-therapist interactions
Handle email communications and documentation
Support business development initiatives
Contribute and engage in marketing and content related activities, including ideating, writing and recording content
Ideal Candidate Profile
We're looking for someone who:
Has a genuine interest in understanding therapist dynamics and therapeutic relationships
Demonstrates strong organizational and coordination abilities
Is passionate about making mental health care more accessible
Shows adaptability in learning new tools and platforms
Possesses excellent written and verbal communication skills
How to apply
Please send the following information to :
Your updated resume
A cover letter briefly explaining why you are interested in this position, along with a brief note on your experience working with clients (which type of clients, which clinical setting, number of hours/ clients)
Your current location (city), potential start date and compensation expectations if any.

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