Customer Services Team Leader

9 hours ago

Pune, India RIGHTWAYS AIR LOGISTICS PRIVATE LIMITED Full time

Company Description Rightways Air Logistics Pvt Ltd, established as Rightways Cargo over 21 years ago and incorporated in 2011, is a trusted name in Express Air Logistics services. With advanced systems, precise airport coordination, and dependable ground operations, we ensure timely pickup and hassle-free delivery of shipments. Rightways Air Logistics is committed to providing reliable, efficient, and customer-focused logistics solutions. This is a full-time, on-site role for a Customer Service Executive based in Pune. The responsibilities include effectively addressing customer inquiries, resolving service-related issues, and ensuring timely and satisfactory responses. You will support customers by providing accurate information about services, managing client accounts, maintaining customer relationships, and ensuring a high level of satisfaction. The role also involves collaboration with cross-functional teams to optimize customer experience. Strong Customer Service and Customer Support skills, ensuring timely and effective assistance to customers. Experience in Customer Satisfaction and Customer Service Management to maintain and enhance the quality of customer interactions. Proficiency in using customer relationship management (CRM) tools and software is an advantage. Bachelor’s degree or equivalent professional experience in customer service, business, or a related field. Prior experience in the logistics or transport industry is a plus.

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