Gcp site lead

3 weeks ago

Bengaluru, India Infosys Full time
Position - GCP Site Lead
LOP - Bangalore
EXP range - 16+
About this job
As the GCP Site Lead, you will be responsible for overseeing the day-to-day operations of our Google Cloud Platform (GCP) site from offshore. Your role involves driving business KPIs, managing escalations, and ensuring smooth operations. You’ll collaborate closely with Global high-tech client as a business partner, providing regular communication and reporting. Additionally, you’ll lead a team, foster employee engagement, and maintain financial compliance.
Roles & Responsibilities
• Lead GCP Operations:
o Take ownership of GCP operations for the site.
o Set quarterly KPI improvement targets and drive initiatives to achieve them.
• Operational Excellence:
o Manage day-to-day operations efficiently. (There are identified metrics)
o Handle escalations effectively.
• Business Partnership:
o Act as a business partner for Global high-tech client.
o Maintain regular communication (daily, weekly, monthly, and quarterly) and reporting. (There are pre-identified templates)
• Employee Engagement:
o Foster a positive work environment. (mentor a high-visible agent and support team)
o Drive employee satisfaction and engagement.
• Financial Administration:
o Ensure compliance with financial processes.
Required Skills:
• Experience: Senior-level experience as a GPM, DM, or Program Manager. Prior operations experience, preferably based in Bangalore (BLR).
• Relationship Building: Ability to establish positive relationships with senior customer executives.
• Matrix Structure: Experience working in a multi-unit matrix structure, involving ADM, DNA, CIS
• KPI Understanding: Good understanding of operational KPIs and strategies to meet them.
• Change Management: Proficiency in change management and risk mitigation.
• Communication Skills: Excellent communication skills.
• Team Leadership: Prior experience leading teams of 100+ members preferred.
• Flexibility: Willingness to work in a 24 X7 support environment.
Additional Skills (Desirable):
1. Technology Adoption: Understanding of how to leverage the latest technology (e.g., Gen AI) to improve quality and productivity.
2. Adaptability: Ability to work in multi-vendor, diverse work cultures, and across multiple geographical locations.

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