GCP Site Lead

3 weeks ago

Bengaluru, India Infosys Full time

Position - GCP Site Lead

LOP - Bangalore

EXP range - 16+


About this job


As the GCP Site Lead, you will be responsible for overseeing the day-to-day operations of our Google Cloud Platform (GCP) site from offshore. Your role involves driving business KPIs, managing escalations, and ensuring smooth operations. You’ll collaborate closely with Global high-tech client as a business partner, providing regular communication and reporting. Additionally, you’ll lead a team, foster employee engagement, and maintain financial compliance.


Roles & Responsibilities


• Lead GCP Operations:

o Take ownership of GCP operations for the site.

o Set quarterly KPI improvement targets and drive initiatives to achieve them.


• Operational Excellence:

o Manage day-to-day operations efficiently. (There are identified metrics)

o Handle escalations effectively.


• Business Partnership:

o Act as a business partner for Global high-tech client.

o Maintain regular communication (daily, weekly, monthly, and quarterly) and reporting. (There are pre-identified templates)


• Employee Engagement:

o Foster a positive work environment. (mentor a high-visible agent and support team)

o Drive employee satisfaction and engagement.


• Financial Administration:

o Ensure compliance with financial processes.


Required Skills:


• Experience: Senior-level experience as a GPM, DM, or Program Manager. Prior operations experience, preferably based in Bangalore (BLR).

• Relationship Building: Ability to establish positive relationships with senior customer executives.

• Matrix Structure: Experience working in a multi-unit matrix structure, involving ADM, DNA, CIS

• KPI Understanding: Good understanding of operational KPIs and strategies to meet them.

• Change Management: Proficiency in change management and risk mitigation.

• Communication Skills: Excellent communication skills.

• Team Leadership: Prior experience leading teams of 100+ members preferred.

• Flexibility: Willingness to work in a 24X7 support environment.


Additional Skills (Desirable):


1. Technology Adoption: Understanding of how to leverage the latest technology (e.g., GenAI) to improve quality and productivity.

2. Adaptability: Ability to work in multi-vendor, diverse work cultures, and across multiple geographical locations.

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