Club Manager

6 days ago


Chennai, India Ileseum Clubs Full time

Roles & ResponsibilitiesClub Operations & Planning:- Coordinate and oversee the execution of club events, workshops, speaker sessions, and client visits.- Develop an annual activity calendar and track progress.Stakeholder Communication:- Act as the point of contact between the club, property owners, external partners, vendors and members.- Minutes of meeting, follow-ups on points agreed and execution of the same.Team Management:- Properly delegate, monitor and evaluate specifically assigned responsibilities of team.- Ensure all staff consistently comply with the uniform policy by always wearing the designated attire while on duty.- Responsible for managing disciplinary actions involving all Club level employees.Budget & Resource Management:- Assist in managing club budgets, sponsorships, and resource allocation for events.- Coordinate with management for any necessary approvals or procurement.Membership Engagement:- Consistently deliver a high standard of customer service by creating a welcoming, supportive environment for all members.- Promptly and professionally address concerns, complaints, or suggestions, turning potential issues into opportunities to strengthen member relationships and improve club services.- Foster a culture of attentiveness and responsiveness among staff to ensure every member’s interaction reflects the club’s values and commitment to excellence.Health, Safety & Compliance:- Ensures the fitness club operates in full compliance with local, state, and industry health regulations, including sanitation standards, emergency protocols, and staff certification- Implements and monitor safety procedures across all areas—workout zones, locker rooms, and group class studios—to minimize risk and protect members and staff.- Oversee maintenance needs and coordinates with staff training in CPR/First Aid, and ensure readiness for any emergency situation, fostering a secure and professional environment at all times.Program & Event Planning:- Strategically plan, coordinate, and oversee a variety of engaging fitness programs, wellness challenges, workshops, and social events that cater to diverse member interests and goals.- Collaborate closely with instructors, personal trainers, and wellness professionals to design and implement innovative offerings that enhance the member experience, boost participation, and support overall club engagement.- Monitor attendance and feedback to refine programming, ensuring events remain fresh, impactful, and aligned with the club’s vision and member expectations.Reporting & Documentation:- Maintain documentation of all club activities for audit, continuity, and institutional reporting.- Provide regular updates to the club president, coordinator of the property, managing committee and management of Ileseum Clubs.


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