Club Manager

4 weeks ago

Chennai, Tamil Nadu, India Ileseum Clubs Full time
Roles & Responsibilities

Club Operations & Planning:

- Coordinate and oversee the execution of club events, workshops, speaker sessions, and client visits.
- Develop an annual activity calendar and track progress.

Stakeholder Communication:

- Act as the point of contact between the club, property owners, external partners, vendors and members.
- Minutes of meeting, follow-ups on points agreed and execution of the same.

Team Management:

- Properly delegate, monitor and evaluate specifically assigned responsibilities of team.
- Ensure all staff consistently comply with the uniform policy by always wearing the designated attire while on duty.
- Responsible for managing disciplinary actions involving all Club level employees.

Budget & Resource Management:

- Assist in managing club budgets, sponsorships, and resource allocation for events.
- Coordinate with management for any necessary approvals or procurement.

Membership Engagement:

- Consistently deliver a high standard of customer service by creating a welcoming, supportive environment for all members.
- Promptly and professionally address concerns, complaints, or suggestions, turning potential issues into opportunities to strengthen member relationships and improve club services.
- Foster a culture of attentiveness and responsiveness among staff to ensure every member's interaction reflects the club's values and commitment to excellence.

Health, Safety & Compliance:

- Ensures the fitness club operates in full compliance with local, state, and industry health regulations, including sanitation standards, emergency protocols, and staff certification
- Implements and monitor safety procedures across all areas—workout zones, locker rooms, and group class studios—to minimize risk and protect members and staff.
- Oversee maintenance needs and coordinates with staff training in CPR/First Aid, and ensure readiness for any emergency situation, fostering a secure and professional environment at all times.

Program & Event Planning:

- Strategically plan, coordinate, and oversee a variety of engaging fitness programs, wellness challenges, workshops, and social events that cater to diverse member interests and goals.
- Collaborate closely with instructors, personal trainers, and wellness professionals to design and implement innovative offerings that enhance the member experience, boost participation, and support overall club engagement.
- Monitor attendance and feedback to refine programming, ensuring events remain fresh, impactful, and aligned with the club's vision and member expectations.

Reporting & Documentation:

- Maintain documentation of all club activities for audit, continuity, and institutional reporting.
- Provide regular updates to the club president, coordinator of the property, managing committee and management of Ileseum Clubs.

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