Sutherland | Associate Engineer-IMPL_DES | india

4 weeks ago

india Sutherland Full time

Sutherland Healthcare Solutions provides analytics-driven business process and technology solutions to optimize healthcare’s financial and clinical performance. Sutherland is an experience-led digital transformation company focused on delivering exceptional experiences for customers and employees. With over 35 years of experience, we leverage AI-based products and platforms to drive measurable results and accelerate growth. Our global team is committed to delivering operational excellence and building lasting client relationships.


Skills: Tier1 EHR Application Support | Remote Work Opportunity | Night Shift


Role Description

This is a full-time remote role for a Tier1 EHR Application Support with SQL. The role involves providing technical and application support, troubleshooting EHR systems, and utilizing analytical skills to resolve issues effectively and efficiently.


Qualifications

Application Support and Technical Support skills with strong knowledge in SQL

Analytical Skills for troubleshooting EHR systems

Strong Communication skills

Experience in SQL and database management

Ability to work independently and in a remote environment

Attention to detail and problem-solving abilities

Knowledge of healthcare industry standards and practices

Bachelor’s degree in Computer Science, Information Technology, or related field

Industry

Hospitals and Health Care

Employment Type

Full-time

Application Skillset Required

Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems

SQL querying: Good understanding of SQL queries, including joins, subqueries etc.

Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.

Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .

Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.

Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols

Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.


Eligibility:

Must be a Graduate.

Must have 3-5 years.

Willing to work in Night Shift.

US client interaction experience

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