Remote - IT support Engineer

14 hours ago

Bengaluru, Karnataka, India Fortinet Full time
Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business. You would act as a Technical Support Engineer role to provide exceptional customer service for our loyal customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will:

To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.

Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.

Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.

Running real-time phone or remote access sessions with customers.

Fortinet Certified Professional (FCP) or CCNA/CCNP certified.

~ Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.

~ Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.

~ Working knowledge of Linux OS, virtualization technologies, and cloud computing.

~ Experience in Python or any similar language will be an added advantage.

~ Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.

~6 + years of experience in the computer networking or security industry.

Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. Working with these diverse teams ensures a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.

We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

  • Remote Desktop Support Engineer

    1 day ago

    Bengaluru, Karnataka, India People Prime Worldwide Full time

    About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.Job...

  • MAC Support Engineer

    7 days ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills. Key Responsibilities: • Provide...

  • Remote Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Team Computers Pvt Ltd Full time ₹ 3,12,000 per year

    3yrs of relevant Experience.Experience in desktop/notebook/ LAN, etc., as well as peripheral troubleshooting.Experience in remote troubleshootingMail client installation/troubleshooting knowledge.Experience in providing support to VIP users.Good communication skills.Job Type: Full-timePay: ₹20, ₹26,000.00 per monthBenefits:Health insuranceLeave...

  • Remote IT Support Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team.This is a full-time remote role responsible for providing technical support, troubleshooting issues, managing desktop computers, and offering help desk support.The ideal candidate will have excellent problem-solving and...

  • Remote Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeService Full time

    We are seeking a dedicated and customer-focused Service Desk Engineer to provide remote technical support. This is an on-site role located in Bangalore. The ideal candidate will have a strong technical background, excellent communication skills, and the flexibility to work in a 24/7 environment.Key ResponsibilitiesProvide remote assistance for a range of IT...

  • Remote engineer

    2 days ago

    Bengaluru, Karnataka, India Quest Global Full time

    Job Title: Senior Integrity Engineer - Corrosion Location: Type: Full Time The role involves providing expert corrosion and materials engineering support for oil and gas projects, both onshore and offshore. The candidate will focus on corrosion control, risk-based inspection (RBI), chemical injection programs, damage mechanism assessment, and ensuring the...

  • IT Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Sonata Software Full time US$ 60,000 - US$ 1,20,000 per year

    Hi,We are looking for IT Support EngineerSkills: IT Support, Desktop Support, Global support, Remote support, Active Directory.Exp: 2-6 yrs

  • Remote IT Support Specialist

    5 days ago

    Bengaluru, Karnataka, India beBeeITSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: IT Support SpecialistWe are seeking a highly skilled and experienced IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting issues, managing desktop computers, and offering help desk support.The successful candidate will possess excellent problem-solving and communication...

  • Remote Sensing Engineer

    1 week ago

    Bengaluru, Karnataka, India Sagri Full time

    Sagri is a pioneering AgriTech startup that combines satellite data artificial intelligence and grid technology to tackle critical challenges in agriculture and the environment Our mission is to create value by visualizing agricultural land enabling sustainable farming practices reducing carbon emissions and driving positive change for farmers the...

  • Remote IT Engineer

    2 days ago

    Bengaluru, Karnataka, India DDN Full time

    This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial...