Remote - IT support Engineer

2 weeks ago

Bangalore, India Fortinet Full time
Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business. You would act as a Technical Support Engineer role to provide exceptional customer service for our loyal customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will:
To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.
Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
Running real-time phone or remote access sessions with customers.
Fortinet Certified Professional (FCP) or CCNA/CCNP certified.
~ Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
~ Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
~ Working knowledge of Linux OS, virtualization technologies, and cloud computing.
~ Experience in Python or any similar language will be an added advantage.
~ Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.
~6 + years of experience in the computer networking or security industry.

Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. Working with these diverse teams ensures a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.

We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

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