Account onboarding specialist

4 weeks ago


Ahmedabad, India ZANSKAR RESEARCH Full time

Zanskar Research LLP is a fintech firm specializing in algorithmic trading, focusing strongly on high-frequency trading and options analytics. Based in Bangalore, Zanskar is expanding its operations to GIFT City, Gujarat, to establish a regulated brokerage arm. The company prioritizes innovation and data-driven strategies, supported by a talented team. Role Summary: The Client Onboarding Specialist will be responsible for guiding new clients through the account setup process, ensuring a smooth and efficient onboarding experience. This role plays a key part in client satisfaction and compliance by managing KYC, account verification, and initial support. Key Responsibilities: Client Registration and KYC Compliance: Manage all aspects of client onboarding, including KYC documentation and verification, to meet regulatory standards. Account Setup and Activation: Oversee client account creation, ID setup, and activation for trading accounts, ensuring an efficient setup process. Client Support and Communication: Act as the primary contact for new clients during onboarding, addressing inquiries and resolving issues promptly. Data Entry and Documentation: Ensure accurate client data entry in systems and maintain organized, accessible records for audit readiness. Collaboration with Ops and Compliance Teams: Work closely with operations and compliance teams to ensure a compliant and streamlined onboarding process. Qualifications: Experience: Minimum of 2 years in client onboarding or client service, preferably within financial services, broking, or investment advisory. Regulatory Knowledge: Strong understanding of SEBI regulations, KYC standards, and AML requirements for the financial sector. Communication Skills: Excellent interpersonal and communication skills to manage client interactions and resolve queries efficiently. Technical Skills: Familiarity with CRM systems, client data management software, and back-office systems used in the broking industry. Detail Orientation: High attention to detail, with the ability to manage and verify extensive documentation accurately. Problem-Solving Skills: Ability to handle and resolve onboarding issues quickly and effectively, ensuring a positive client experience. Preferred Qualifications: Certifications in customer service or AML/KYC are advantageous.



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