Assistant Quality Assurance Manager
2 weeks ago
Position: Manager – Transactional QualityLocation: PuneEmployment type: Permanent Job type: Full time24*7Profile Summary:IGT Solutions is looking for Manager –Quality . The Quality Manager oversees and manages the full quality control cycle, designs quality management system, develops sustainable improvements in operations, provides recommendations for process development, and leads standardization and documentation of team processes and procedures required by IGT to further drive reliability and consistency of operations procedures and protocols.Primary Job Responsibility:Team Management - Managing a Team of Quality Evaluators and Team Leaders for defined spanShould have time and people management skillsQuality Activities - Documentation for Transaction Monitoring-Keeping Track on Process Trends-Analyze and Report Trends in Agents/Process performance-Implement corrective action plans as and when required-Participate in quality systems improvement activities using six sigma methodologies-Recommend initiatives to improve transaction Quality through new quality tools and MotivationalDip check compliance - Weekly Calibration compliance - Weekly Weekly and Monthly reports - Weekly and Monthly Identify bottom Quartile and steps to improve them.Analyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and Motivational approachEducation and Essential Experience: Preferable experience in Travel/ Airlines domainWell versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).Strong supervisory skills with an eye for detail. Result Oriented.Excellent written and verbal communication skills in English.Organized and Methodical.Target and deadline driven.Sound knowledge of MS Office (Specially Excel, Word and PPT)Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Key Enablers:Ability to motivate and inspire teamsInnovative and able to foresee market conditionsExcellent people manager, open to direction and a collaborative work style and commitment to get the job donePersuasive with details and factsConfident, flexible with the ability to work in a fast paced and changing environmentShow integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.Extrovert with a blend of sales mind setIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.About IGTIGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA, Cairo, South Africa..IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC, Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.RegardsVarsha Batrae.varsha.batra@igtsolutions.comM.+91- 8527123018 (whatsapp)
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Quality Assurance Manager
2 weeks ago
Pune, Maharashtra, India IGT Solutions Full timeJob Title: Assistant Quality Assurance ManagerIGT Solutions is seeking an experienced Assistant Quality Assurance Manager to oversee and manage the full quality control cycle, design quality management systems, and develop sustainable improvements in operations.Key Responsibilities:Team Management: Lead a team of Quality Evaluators and Team Leaders to ensure...
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Quality Assurance Manager
2 weeks ago
Pune, Maharashtra, India IGT Solutions Full timeJob Title: Assistant Quality Assurance ManagerIGT Solutions is seeking an experienced Assistant Quality Assurance Manager to oversee and manage the full quality control cycle, design quality management systems, and develop sustainable improvements in operations.Key Responsibilities:Manage a team of quality evaluators and team leaders to ensure effective...
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Assistant Quality Assurance Manager
2 months ago
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Assistant Quality Assurance Manager
1 month ago
pune, India Rebel Foods Full timePosition :: Assistant Manager - Quality Assurance Reports to :: Deputy General Manager. Location - Pune Educational Qualification , Work experience & Key Competencies Qualification B.Sc Microbiology/M.S.C Microbiology/B Tech./MTech. Food Technology or equivalent Work Experience - Min 3 to 4 years in food industry (FMCG/QSR). Ability to lead a region and...
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Assistant Quality Assurance Manager
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Pune, India Rebel Foods Full timePosition :: Assistant Manager - Quality AssuranceReports to :: Deputy General Manager.Location - PuneEducational Qualification , Work experience & Key CompetenciesQualification B.Sc Microbiology/M.S.C Microbiology/B Tech./MTech. Food Technology or equivalentWork Experience -Min 3 to 4 years in food industry (FMCG/QSR).Ability to lead a region and ability to...
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Assistant Quality Assurance Manager
1 month ago
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Pune, Maharashtra, India IGT Solutions Full timeJob Title: Quality Assurance ManagerIGT Solutions is seeking a Quality Assurance Manager to oversee and manage the full quality control cycle, design quality management systems, and develop sustainable improvements in operations.Key Responsibilities:Team Management: Manage a team of quality evaluators and team leaders.Quality Activities: Document transaction...
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Kharadi, Pune, Maharashtra, India Dr Geetanjali's Health Care Center Private Limited Full timeAssist in the development and implementation of quality policies and procedures Conduct regular audits to ensure compliance with GCP, GLP, Applicable regulatory requirements and standard operating procedures and assure quality for the same Collaborate with cross-functional teams to identify areas for process improvement and efficiency in quality...
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Quality Assurance Manager
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Pune, Maharashtra, India IGT Solutions Full timeJob Title: Quality Assurance ManagerIGT Solutions is seeking a highly skilled Quality Assurance Manager to oversee and manage the full quality control cycle. The ideal candidate will design quality management systems, develop sustainable improvements in operations, and provide recommendations for process development.Key Responsibilities:Team Management:...
