Genpact | Customer Service Representative | india
2 days ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Voice/Chat Support Associate/Sr. Associate
In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.
Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behaviour.
Responsibilities
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
· Domain Experience: BFSI
· Channel Experience: Voice (International Voice Process)
· Work Experience: Relevant experience in International Voice process
· Excellent Communication & Comprehension Competencies
· Typing Speed: >25 WPM
· Shift: Rotational shifts
· Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
· Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
· Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
● Use available information and tools to validate identity of the caller to safeguard Member information.
● Initiate effective and timely written communication with Members.
● Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
● Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
● Effectively guide Members to navigate online tools and applications to enable uploading of documents.
● Adhere to all policies and procedures while showcasing Member centric servicing ethos.
● Ensure high quality service delivery in a 24/7 environment.
● Take allotted training and execute on action plans discussed during coaching sessions.
● Continuously focus and drive improvements according to behavioural and SMART action plans from TLs and OMs
● Seek steady improvement according to the QA guidelines.
Qualifications we seek in you
Minimum Qualifications
● Graduate/Bachelor’s Degree preferred
● Comfortable working in a 24/7 work Environment with Rotational shifts.
● Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
● Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ Skills
· Excellent customer service skills and ability to assist in customer inquiries independently.
· Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
· Self-disciplined, diligent, proactive and detail oriented
· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
· Ability to maintain high levels of confidentiality and data security standards.
· Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
· Keen attention to detail, customer profiling and pattern identification
· Basic knowledge of Banking Industry
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
-
Genpact | Customer Service Representative
2 days ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
india Genpact Full timeWe are inviting applications for the role of Manager- HROWe’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities In...
-
Genpact | HRO_USPAYROLL_HRSS | india
3 weeks ago
india Genpact Full timeWe are inviting applications for the role of Manager- HRO We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities ...
-
Genpact | Accountant | india
3 weeks ago
india Genpact Full timeHi applicant, Hope you are doing good. We are looking for candidates for Record-to-Report, Hyderabad . Please find the attached JD below. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility,...
-
Genpact | Process Developer | india
2 days ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Accountant | india
3 weeks ago
india Genpact Full timeHi applicant, Hope you are doing good. We are conducting a walk-in drive for Record-to-Report profile in Uppal, Hyderabad. Date – 23rd Nov 24 Timings- 11:00 AM to 1:00 PM Working location- Hafeezpet, Hyderabad Please find the attached JD below. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape...
-
Genpact | Accountant | india
3 weeks ago
india Genpact Full timeHi applicant, Hope you are doing good. We are conducting a walk-in drive for Record-to-Report profile in Uppal, Hyderabad. Date – 23rd Nov 24Timings- 11:00 AM to 1:00 PMWorking location- Hafeezpet, Hyderabad Please find the attached JD below. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future....
-
Genpact | Record to Report | india
3 weeks ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Record to Report | india
3 weeks ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Record to Report | india
3 weeks ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
india Genpact Full timeInviting applications for the role of Order to Cash (Customer Support profile)We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customerResponsibilitiesMaking collection calls to the customers, emailing/faxing invoices or...
-
Genpact | Process Associate | india
4 days ago
india Genpact Full timeWe are inviting applications for the role of Process Associate, Content Moderation - Marwari We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced,...
-
Genpact | Process Associate | india
4 days ago
india Genpact Full timeWe are inviting applications for the role of Process Associate, Content Moderation - Marwari We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced,...
-
Genpact | Record To Report | india
3 weeks ago
india Genpact Full timeHi Applicant, We're conducting a walk-in drive in Uppal, Hyderabad for Record to Report profile on 23rd November 2024(Starting 11 am till 1 pm). Job title - Record to Report. Work Location - Hafeezpeeth, Hyderabad. Shift - Night Shift (8 PM to 8 AM). Please find the JD below for the Job Profile. Genpact (NYSE: G) is a global professional...
-
Genpact | Human Resources Consultant | india
2 weeks ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Genpact | Process Developer
2 days ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Process Developer
2 days ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Genpact | Senior Consultant | india
3 weeks ago
india Genpact Full timeHi Applicants, We are inviting applications for the role of Process Developer, Management Trainee, Assistant Manager, Record to Report We're looking for an accounting graduate with prior accounting experience. You should have expertise in Accounting Knowledge in Fixed Assets, Intercompany and Month end closing and reporting. Are you the one we're looking...
-
Genpact | Senior Consultant | india
3 weeks ago
india Genpact Full timeHi Applicants,We are inviting applications for the role of Process Developer, Management Trainee, Assistant Manager, Record to ReportWe're looking for an accounting graduate with prior accounting experience. You should have expertise in Accounting Knowledge in Fixed Assets, Intercompany and Month end closing and reporting.Are you the one we're looking...
-
Genpact | Human Resources Consultant | india
2 weeks ago
india Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
