Genpact | Customer Service Representative | india

2 weeks ago

india Genpact Full time

Inviting applications for the role of Order to Cash (Customer Support profile)

We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer

Responsibilities

  • Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
  • Identify and resolve unidentified cash and lead end to end process of Cash applications.
  • Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
  • Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
  • Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
  • Solving Customer related queries.
  • Kindly browse about OTC meaning, Cycle, Collection, Invoice Process.


Qualifications we seek in you

Minimum qualifications

  • Graduate
  • Meaningful Experience and freshers can apply

Preferred qualifications

  • Excellent English language skills (verbal and written)

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