Salesforce Lead Consultant

1 day ago

India xTag Full time
Job Role : # ;# ;# ;# ;# ;# ;# ;# ;# ;# ; # ;# ;# ;# ; # ;# ;# ;# ;# ;# ;# ;# ;# ;# ; – # ;# ;# ;# ;# ;# ;# ; # ;# ;# ;# ;# ; # ;# ;# ;# ;# ; & # ;# ;# ;# ;# ;# ; # ;# ;# ;# ;# ;# ;# ; # ;# ;# ;

# ;# ;# ;# ;# ;# ;# ;# ;: Remote (India)

# ;# ;# ;# ;# ;# ;# ;# ;: Salesforce Lead Consultant

# ;# ;# ;# ;# ;# ;# ;# ;# ;# ;: 6+ Years

# ;# ;# ;# ;# ; # ;# ;# ; # ;# ;# ;# ;:

We are seeking a highly skilled Salesforce Lead Consultant with proven expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations. The ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities. This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.

# ;# ;# ; # ;# ;# ;# ;# ;# ;# ;# ;# ;# ;# ;# ;# ;# ;# ;# ;:

• Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.

• Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.

• Build and integrate with AWS Lambda functions for Amazon Connect.

• Extend & customize functionality using Open CTI interface.

• Collaborate with stakeholders to capture requirements and deliver scalable solutions.

• Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.

• Provide best practice guidance, governance & performance optimization.

• Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.

• Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.

# ;# ;# ;# ;# ;# ;# ;# ; # ;# ;# ;# ;# ;# ; & # ;# ;# ;# ;# ;# ;# ;# ;# ;# ;:

• 6+ years in Salesforce consulting (Service Cloud focus).

• Salesforce Administrator & Service Cloud Consultant certified.

• Proven Service Cloud Voice implementation experience.

• 1+ full lifecycle Amazon Connect CTI Adapter implementation.

• Hands-on AWS Lambda + Salesforce integration experience.

• Strong knowledge of Open CTI customization.

• Excellent client engagement, problem-solving & stakeholder management.

# ;# ;# ;# ;# ;# ;# ;# ;# ; # ;# ;# ;# ;# ;# ;:

• Exposure to Einstein Bots, Digital Engagement, Omni-Channel.

• Familiarity with AWS ecosystem (S3, Lex, Polly).

• Knowledge of Salesforce DevOps & CI/CD.

• Agile project delivery experience.

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