Analyst, Quality

2 weeks ago

Bangalore, India Worldwide Flight Services (WFS) Full time
Conduct regular process control and monitoring audits to ensure compliance with Group Standards and regulatory requirements.
• Work with local operations and management teams to identify improvement opportunities, training needs, and suitable enablers.
• automation, digital tools, layout optimization) for higher efficiency and cost effectiveness.
• Support management in developing new service offerings by building robust and scalable processes.
• Share best practices with the wider Operational Excellence community.
• Develop, update, and maintain process documentation, SOPs, and training guides.
• Provide training, coaching, and guidance to staff to ensure adoption of improved processes.
• Collaborate with cross-functional teams (Operations, Safety & Security, HR, IT, Customer Service) to deliver CI projects successfully.

Training, coaching, and influencing skills to drive adoption of new processes.
• Understanding of cargo operations, warehousing, ground handling processes, and airline standards.
• Familiarity with automation and digital enablers in cargo handling (e.g., Education – Bachelor of Engineering
• Experience – Experience in Operational Experience for minimum of 1 year

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