Quality Analyst

3 weeks ago

Bangalore Karnataka, India Side Full time

Greetings from PTW Title Quality Analyst Location Bangalore Experience 1 Yrs-3Yrs Responsibilities The primary task of the quality analyst is transaction monitoring and providing actionable insights Comprehensive documentation of every coaching opportunity Share realtime feedback with the coach to ensure that corrective measures are taken Participate in team huddles and share updates and best practices Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page Provide actionable data to various internal support groups Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations Create maintain accurate database for audits and other analysis Publishing weekly monthly reports based on the audits performed for the mentioned tenure Participate in design of call monitoring formats and quality standards Compile and track performance at team and individual level 3 Participate in customer and client listening programs to identify customer needs and expectations Assist with creation of external quality reports for management review 13 Supporting the Ops team with chats tickets based on need Requirements An analytical approach to spot and highlight areas of improvement Domain Knowledge In-depth understanding of the product Good verbal written and interpersonal communication skills Ability to utilize Microsoft applications including Outlook Word Excel and PowerPoint Exceptional listening and analytical skills Ability to manage time to meet multiple priorities and deadlines Meticulous and Methodical approach in completing all deliverables Familiarity with a variety of quality concepts practices and procedures Ability to work well in a team environment Dedication to providing exceptional customer service Complete knowledge of Internal Audit procedure Flexibility and willingness to work different shifts hours days based on business needs 1-3years experience in analysing handling transactions Graduate pursuing Graduation PU with relevant experience Quality related certification Six Sigma COPC CCQAxe2x80xa6 Hands on Expirence with 7QC tools Atleast any 3 Benefits What we offer The opportunity to join our growing business at an exciting time Dynamic and entrepreneurial culture Who we are PTW is a global games services company providing technical and creative services to many of the largest developers and studios around the world Founded in Japan in 1994 PTW has grown to become a global force in the gaming industry with over 40 studios in 16 countries worldwide and offices across North America Europe South America and Asia Our industry-leading services include art production game development quality assurance player support community management localization localization QA audio production and data collection The PTW family of brands includes SIDE 1518 Studios and Ghost punch Games For more information visit

  • Quality Assurance Analyst

    3 weeks ago

    Bangalore, Karnataka, India ResultsCX Full time

    Job Title Quality Analyst Healthcare Voice Process Location Bangalore India Job Type Full-Time Shift Fixed Night Shifts We are looking for a detail-oriented and analytical Quality Analyst QA to join our healthcare contact center team in Bangalore The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality...

  • Quality Control Analyst

    6 days ago

    Bangalore, Karnataka, India JPMorgan Chase Full time

    Job Category Lending Services Wholesale Lending Services supports several lines of businesses that include Business Banking Commercial Bank Global Wealth Management and Investment Bank Located in globally the Credit Monitoring Center of Excellence within WLS is a high-volume production-based operation function responsible for Credit Compliance Monitoring for...

  • Quality & Performance Analyst

    4 weeks ago

    Bangalore, Karnataka, India NTT DATA Full time

    NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently hiring for Quality Performance Analyst to join our team in Bangalore or Noida locations This role demands expertise in ISO and CMMI standards Internal...

  • Quality Analyst

    3 weeks ago

    Bangalore, Karnataka, India Sapiens International Full time

    Sapiens is on the lookout for a Quality Analyst to become a key player in our Bangalore team If you re a seasoned QA pro and ready to take your career to new heights with an established globally successful company this role could be the perfect fit Location Bangalore Working Model Our flexible work arrangement combines both remote and in-office work...

  • Senior Analyst

    6 days ago

    Bangalore, Karnataka, India MUFG Full time

    About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the...

  • Sr Staff Data Analyst

    7 days ago

    Bangalore, Karnataka, India Talent21 Full time

    Sr Staff Data Analyst - Quality What you will be doing Understand Enphase products and factory releases to develop and maintain end-to-end field update data and visualization models Accountable for automation of end-to-end field upgrades automation and presenting the field upgrade metrics to various key stakeholders Collaborate with cross-functional teams to...

  • Quality Analyst

    1 week ago

    bangalore, India TP Full time

    Quality Analyst Location-Malad Apse, Rotation Shift, BPO- Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...

  • ▷ [Only 24h Left] Quality Assurance Analyst

    3 weeks ago

    Bangalore, Karnataka, India ResultsCX Full time

    Job Title Quality Analyst - Healthcare Voice Process Location Bangalore India Job Type Full-Time Shift Fixed Night Shifts We are looking for a detail-oriented and analytical Quality Analyst QA to join our healthcare contact center team in Bangalore The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality...

  • Pensions quality analyst

    3 weeks ago

    Bangalore, India Theron Solutions Full time

    Quality Assurance - Analyst We have an exciting role of Quality Assurance – Analyst to drive and translate creative and contemporary ideas to solid design and impact. You will have a key role in design and deployment of creative campaigns with our global clients, including many Fortune 50 companies. Perform comprehensive quality checks on medical writing...

  • Data Quality Analyst

    3 weeks ago

    Bangalore, Karnataka, India Crescendo Global Full time

    Data Quality Analyst - SQL - 3 Years - Bangalore Summary Are you passionate about data and analytics while maintaining a keen eye for detail Here s an exciting opportunity for you to join a forward-thinking team as a Data Quality Analyst in Bangalore Utilize your SQL expertise and experience in analytics to ensure data integrity accuracy and efficiency...