▷ [Only 24h Left] Quality Assurance Analyst
1 day ago
Job Title Quality Analyst - Healthcare Voice Process Location Bangalore India Job Type Full-Time Shift Fixed Night Shifts We are looking for a detail-oriented and analytical Quality Analyst QA to join our healthcare contact center team in Bangalore The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards compliance requirements and client expectations This role is ideal for candidates with experience in healthcare voice processes and a keen eye for detail In this role you will Monitor and evaluate live or recorded calls to ensure adherence to quality standards scripts and compliance protocols Identify gaps in agent performance and provide actionable feedback to improve communication problem-solving and customer service skills Conduct quality calibration sessions with team leaders trainers and operations to align on quality expectations Prepare detailed reports and dashboards on agent performance quality scores and common issues Collaborate with trainers and team leaders to design and implement corrective action plans for underperforming agents Ensure compliance with client-specific guidelines HIPAA regulations and company policies Analyse call trends and customer feedback to identify training needs and process improvement opportunities Assist in developing quality standards and guidelines to enhance service delivery and customer satisfaction We are looking for someone who has Education Graduate in any discipline Experience 1-2 years of experience as a Quality Analyst in a healthcare voice process or BPO environment o Strong understanding of healthcare processes claims and customer service metrics Excellent verbal and written communication skills Strong analytical skills with the ability to identify trends and recommend solutions Proficiency in using quality monitoring tools CRM platforms and MS Office applications Comfortable working fixed night shifts to align with international client requirements Quality monitoring and evaluation Communication and feedback delivery Analytical and problem-solving abilities Attention to detail and accuracy Collaboration and teamwork Time management and organization Why join our ResultsCX team Competitive salary package Transport facility for night shifts Health insurance and other employee benefits Opportunities for career growth and skill enhancement Supportive and dynamic work environment About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design build and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow while improving efficiency and reducing costs ResultsCX s 30 -year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20 000 colleagues worldwide Our core expertise extends to actionable analytics contact center as a service CCaaS and our own SupportPredict AI-powered digital experience platform Our strength lies in exceptional individuals working together in a high-performing fun culture to deliver next-generation customer experiences on behalf of our clients ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race color religion national origin sex sexual orientation gender identity age disability veteran status or any other protected factors under federal state or local law
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[Only 24h Left] Analyst
3 weeks ago
Bangalore, Karnataka, India Euromonitor Full timeRole Overview We are hiring an Analyst Senior Analyst to support the building and evolution of Euromonitor s Product Claims solution Reporting to the Senior Product Manager New Product Development this role is ideal for candidates with strong analytical skills attention to detail and an interest in understanding how brands position themselves and...
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[Only 24h Left] Specialist Quality Assurance
3 weeks ago
Bangalore, Karnataka, India AT&T Full timeSpecialist Quality AssuranceWill be responsible for software quality engineering and test automation for Service Assurance applications Required work includes collaborating with system engineers participating in scrum design create and execute test plan and test cases test automation performance testing Required Skills Strong hand-on experience in...
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▷ Only 24h Left! Senior Quality Analyst
3 weeks ago
Bangalore, India Jobted IN C2 Full timeIntroduction: We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and...
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Quality Assurance Engineer Ii, Amazon
3 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTIONAre you seeking an environment where you can build an experience for worldwide customers Do you want to work on highly scalable distributed systems Seller Flex is looking for a Quality Assurance Engineer to work on the automation Ideal candidate should have proven expertise in scalable systems working across technologies QAEs test code at the...
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Quality assurance analyst
1 week ago
Bangalore, India Theron Solutions Full timeQuality Assurance - Analyst Job description: We have an exciting role of Quality Assurance – Analyst to drive and translate creative and contemporary ideas to solid design and impact. You will have a key role in design and deployment of creative campaigns with our global clients, including many Fortune 50 companies. This is an exciting role and would...
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Quality assurance analyst
1 hour ago
Bangalore, India Theron Solutions Full timeQuality Assurance - Analyst Job description: We have an exciting role of Quality Assurance – Analyst to drive and translate creative and contemporary ideas to solid design and impact. You will have a key role in design and deployment of creative campaigns with our global clients, including many Fortune 50 companies. This is an exciting role and...
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Quality Assurance Analyst
2 weeks ago
Bangalore, India Theron Solutions Full timeQuality Assurance - Analyst Job description: We have an exciting role of Quality Assurance – Analyst to drive and translate creative and contemporary ideas to solid design and impact. You will have a key role in design and deployment of creative campaigns with our global clients, including many Fortune 50 companies. This is an exciting role and...
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▷ (Only 24h Left) Business Analyst
1 day ago
Bangalore, Karnataka, India Jobted IN C2 Full timeQuay Building 8th Floor Bagmane Tech Park Bengaluru IN Line Of Business MIS Research MIS RSRCH Job Category Engineering Technology Experience Level Experienced Hire At Moody s we unite the brightest minds to turn todays risks into tomorrows opportunities We do this by striving to create an inclusive environment where everyone feels welcome to be who they...
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▷ Only 24h Left: Analyst Business Systems Aws
3 weeks ago
Bangalore, Karnataka, India Empower Annuity Insurance Full timeOur vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own We have a flexible work environment and fluid career paths We not only encourage but celebrate internal mobility We also recognize the importance of purpose well-being and work-life balance Within Empower and...
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Quality Assurance Analyst
1 day ago
Bangalore, Karnataka, India ResultsCX Full timeJob Title Quality Analyst Healthcare Voice Process Location Bangalore India Job Type Full-Time Shift Fixed Night Shifts We are looking for a detail-oriented and analytical Quality Analyst QA to join our healthcare contact center team in Bangalore The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality...
