Senior client servicing Executive

1 week ago

Surat, India Kahani - by i2c Events Full time

Company DescriptionKahani - by i2c Events is dedicated to creating unique and unforgettable love stories for special events. Our team works closely with clients to bring their vision to life, whether it's a classic fairy-tale wedding or a modern celebration. We focus on creating themes that emotionally connect with clients and their guests, ensuring every detail is flawlessly executed.Role & Responsibilities:Attend leads from all venues, take down the briefing, and make the first call to the client.Confirm the first briefing and plan the first meeting with the clientExplain the company’s profile, portfolio, and understand clients’ requirementsDiscuss the in-house themes as well as current trends with the clientIdeation and research as per the client's requirementDevelop a customized presentation for the clientMake a quotation for the client in coordination with the in-house quotation maker, as well as the Head of DepartmentBe updated with the current trends of the market and research about the same in detailFinalizing the budget & theme, and other client requirementsPost submission of the quotation, follow up with the closing of client.Search for artists, if required, and provide a quotation for the sameDelegate the project to the respective project head and keep clear communication of the requirement, making the client’s vision clearMaintain a relationship with the clientsInvolved in event planning and keeping a check on the target cost for the sameContinuous follow-up on event execution as per the client’s visionMaintaining a good relationship with stakeholdersStrictly following the set of SOPs proposed by the company for the Client service executiveCommunication & relationships:Internal: Team Members, Head of Department, Founder, etc.External: Clients, Vendors, Venue, Artist, etc.Skills:Excellent organizational and time management skillsStrong analytical and problem-solving skillsEffective communication skillsExceptional customer service skillsCreative and aesthetic knowledgeTechnical KnowledgeNegotiation SkillEducation:Graduation / MBA in ManagementExperience:3-4+ yr.

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