Director of Quality
2 days ago
The Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business goals. Listed below is a summary of the responsibilities, but not limited to Design and execute the Outside-In model in key strategic accounts, to generate client specific business insights to improve their client retention, issue resolution, revenue generation, etc. Continuously improve the customer satisfaction, quality, and sales KPI’s, thru the effective deployment of the CIP framework to deliver a 50% reduction in all defect types. Deliver a 15% increase in share of wallet in our key strategic accounts with quality coverage, thru reduction of customer effort and touchpoints per resolution. Drive efficiency improvement of 15% thru efficiency gains, productivity and dollar saves in the budget. Ensure that all CE managers in the geo have a clear understanding of the vision and deliverables of the CE team and their expected contribution to the outcomes. Implement a monthly cadence of reviewing the business insights from CIP with the service delivery /
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Director of Quality
2 weeks ago
Hyderabad, India Sutherland Full timeThe Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business...
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Director of Quality
2 weeks ago
Hyderabad, India Sutherland Full timeThe Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business...
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Director of Quality
7 days ago
Hyderabad, India Sutherland Full timeThe Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business...
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Director of Quality
2 weeks ago
Hyderabad, Telangana, India Sutherland Full time ₹ 10,00,000 - ₹ 20,00,000 per yearThe Director for customer experience owns the deployment of Sutherland's quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business...
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Director - Performance Marketing
2 weeks ago
hyderabad, India Indian School of Business Full timeDirector – Performance Marketing (B2C / In-House Digital Media Only)Location: ISB HyderabadDepartment: Executive Education & Digital Learning (EEDL)Reports To: Executive Director – EEDLAbout ISB:The Indian School of Business (ISB) is a globally recognized B-school, fostering future leaders through its cutting-edge research, world-class faculty, and...
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Director - Performance Marketing
2 weeks ago
Hyderabad, India Indian School of Business Full timeDirector – Performance Marketing (B2C / In-House Digital Media Only)Location: ISB HyderabadDepartment: Executive Education & Digital Learning (EEDL)Reports To: Executive Director – EEDLAbout ISB:The Indian School of Business (ISB) is a globally recognized B-school, fostering future leaders through its cutting-edge research, world-class faculty, and...
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Director - Performance Marketing
2 weeks ago
Hyderabad, India Indian School of Business Full timeDirector – Performance Marketing (B2C / In-House Digital Media Only) Location: ISB Hyderabad Department: Executive Education & Digital Learning (EEDL) Reports To: Executive Director – EEDL About ISB: The Indian School of Business (ISB) is a globally recognized B-school, fostering future leaders through its cutting-edge research, world-class faculty, and...
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Director - Performance Marketing
2 weeks ago
Hyderabad, India Indian School of Business Full timeDirector – Performance Marketing (B2C / In-House Digital Media Only) Location: ISB Hyderabad Department: Executive Education & Digital Learning (EEDL) Reports To: Executive Director – EEDL About ISB: The Indian School of Business (ISB) is a globally recognized B-school, fostering future leaders through its cutting-edge research, world-class faculty, and...
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Director of Quality
1 day ago
Hyderabad, India Sutherland Full timeJob Description The Director for customer experience owns the deployment of Sutherland's quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our...
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Director – Quality
2 days ago
Hyderabad, Telangana, India Eli Lilly and Company Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
