Customer Experience

1 day ago


Noida, India Better Basics Full time

Noida (On-site) Type: Full-time Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale. Operations & Execution Coordinate daily order fulfilment, returns, and inventory updates Own backend updates on Shopify (order edits, returns, inventory, analytics) Customer Experience (CX) Liaise between factory, delivery partners, vendors, and external freelancers Assist in planning and executing restocks and new product launches 2+ years of experience in operations, consulting, e-commerce, or early-stage startups ~ Familiar with Shopify, Excel/Google Sheets ~ Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregators A front-row seat to how a modern consumer brand is built Exposure to multiple verticals: production, e-commerce, logistics, and customer operations The chance to lead all operations within 12–18 months Start Date: Immediate To apply, please email your resume and short note to and Customer Experience Associate: .



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