Process and Soft Skill Trainer

11 hours ago

New Delhi, India Restroworks Full time

About the RoleThe Trainer – COE at Restroworks plays a pivotal role in driving learning, capabilitybuilding, and operational excellence across multiple teams. The trainer ensures thatemployees —both new hires and existing team members—possess the productknowledge, communication proficiency, and process understanding needed to deliverexceptional customer experiences.This role is central to maintaining consistency, efficiency, and quality across theorganization by designing, facilitating, and continuously improving structured learningprograms aligned with Restroworks’ mission to “Make Restaurants Prosperous.”Key Responsibilities1. Training Design & Development● Design and develop comprehensive training programs focused on coreprocesses, communication excellence, and product knowledge.● Translate complex product features into easy-to-understand learning materialsfor internal teams.● Create engaging training content such as presentations, SOPs, e-learningmodules, and videos.● Collaborate with COE and product teams to ensure alignment with productupdates and operational priorities.2. Training Delivery & Facilitation● Conduct onboarding sessions, process training, and skill enhancement trainingfor employees across functions.● Facilitate sessions on product mastery, communication etiquette, customerhandling, and process adherence.● Use interactive delivery techniques—role plays, demos, case studies, andsimulations—to enhance learner engagement.● Ensure consistent delivery quality across all training batches, geographies, andtrainers.3. Evaluation & Reporting● Evaluate training effectiveness through quizzes, assessments, practicalevaluations.● Maintain dashboards to track learner progress, training impact, and performanceimprovements.● Report insights, trends, and improvement areas to the Management.4. Knowledge Management & Cross-Functional Collaboration● Build and maintain a centralized knowledge base for process documents, productFAQs, and best practices.● Partner with Sales, Product, Operations teams to ensure timely dissemination ofproduct updates.● Support continuous improvement by identifying knowledge gaps and initiatingrefresher or microlearning sessions.5. Continuous Learning & Innovation● Stay updated with the latest industry trends in L&D, technology, and restaurantSaaS solutions.● Innovate in training delivery using gamification, blended learning, and digital tools.● Contribute to the COE’s goal of establishing training standardization and processexcellence across Restroworks.Key Skills; Competencies● Excellent communication (English & Hindi) and presentation skills● Strong facilitation and public speaking abilities● Proficiency in MS Office/G-suite (Word, Excel, PowerPoint)● Creative approach to content design and training delivery● Analytical mindset to evaluate training outcomes and identify improvement areas● Strong collaboration, adaptability, and customer-centric mindsetPreferred Background● 1-2 years of experience as a Full-Time Trainer (Process/Communication/Product) – 1.5+yearsOR● Prior experience in SaaS, hospitality tech, or customer support domains ispreferred.What Success Looks Like● Consistent and measurable improvement in employee performance post-training● Positive feedback and learner satisfaction scores● Seamless rollout and adoption of product or process updates across teams● Contribution to building a scalable, data-driven learning culture within the COE

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