Process and Soft Skill Trainer

5 hours ago

New Delhi, India Restroworks Full time

About the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional customer experiences. This role is central to maintaining consistency, efficiency, and quality across the organization by designing, facilitating, and continuously improving structured learning programs aligned with Restroworks’ mission to “Make Restaurants Prosperous.” Key Responsibilities 1. Training Design & Development ● Design and develop comprehensive training programs focused on core processes, communication excellence, and product knowledge. ● Translate complex product features into easy-to-understand learning materials for internal teams. ● Create engaging training content such as presentations, SOPs, e-learning modules, and videos. ● Collaborate with COE and product teams to ensure alignment with product updates and operational priorities. 2. Training Delivery & Facilitation ● Conduct onboarding sessions, process training, and skill enhancement training for employees across functions. ● Facilitate sessions on product mastery, communication etiquette, customer handling, and process adherence. ● Use interactive delivery techniques—role plays, demos, case studies, and simulations—to enhance learner engagement. ● Ensure consistent delivery quality across all training batches, geographies, and trainers. 3. Evaluation & Reporting ● Evaluate training effectiveness through quizzes, assessments, practical evaluations. ● Maintain dashboards to track learner progress, training impact, and performance improvements. ● Report insights, trends, and improvement areas to the Management. 4. Knowledge Management & Cross-Functional Collaboration ● Build and maintain a centralized knowledge base for process documents, product FAQs, and best practices. ● Partner with Sales, Product, Operations teams to ensure timely dissemination of product updates. ● Support continuous improvement by identifying knowledge gaps and initiating refresher or microlearning sessions. 5. Continuous Learning & Innovation ● Stay updated with the latest industry trends in L&D, technology, and restaurant SaaS solutions. ● Innovate in training delivery using gamification, blended learning, and digital tools. ● Contribute to the COE’s goal of establishing training standardization and process excellence across Restroworks. Key Skills; Competencies ● Excellent communication (English & Hindi) and presentation skills ● Strong facilitation and public speaking abilities ● Proficiency in MS Office/G-suite (Word, Excel, PowerPoint) ● Creative approach to content design and training delivery ● Analytical mindset to evaluate training outcomes and identify improvement areas ● Strong collaboration, adaptability, and customer-centric mindset Preferred Background ● 1-2 years of experience as a Full-Time Trainer (Process/Communication/Product) – 1.5+ years OR ● Prior experience in SaaS, hospitality tech, or customer support domains is preferred. What Success Looks Like ● Consistent and measurable improvement in employee performance post-training ● Positive feedback and learner satisfaction scores ● Seamless rollout and adoption of product or process updates across teams ● Contribution to building a scalable, data-driven learning culture within the COE

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