Director of computer telephony integration

1 month ago

Vadodara, India Etech Global Services Full time
ABOUT ETECH GLOBAL SERVICES:
Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for significant growth. As a fast-paced, dynamic organization, we offer our employees the opportunity to make a real impact and drive the future of our business.
ROLE SUMMARY:
The Director of Computer Telephony Integration (CTI) is responsible for leading the strategic design, implementation, and management of CTI platforms and systems that integrate voice, data, and CRM technologies to optimize contact center operations. This position will oversee the technical and operational aspects of CTI solutions, ensuring efficient performance, seamless integrations, and alignment with overall business goals.
KEY RESPONSIBILITIES:
Lead the design, development, and maintenance of robust CTI solutions, including integration with various contact center architectures and platforms such as Grupo NGN Cloud Comm, Unify Open Scape Contact Center, Avaya, Five9, NICE in Contact, Bright Pattern, and Cisco UCCE.
Drive end-to-end CTI implementation, covering IP telephony, dialer applications, and advanced call control scripting.
Integrate CTI solutions with Etech's CRM systems, such as Salesforce and Pega, enhancing customer data access and support capabilities.
Develop and enhance call control scripts, campaigns, queues, and IVR applications within the dialer system to streamline customer interactions.
Oversee management tools for effective system administration and performance optimization.
Create and maintain SQL queries for data retrieval and manage historical and real-time database reporting.
Leverage your knowledge of call center operational dynamics and CTI to resolve contact center challenges and improve enterprise reporting capabilities.
Oversee the integration of custom-developed and third-party software, IVR, call center data, and CTI infrastructure.
Ensure compliance with complex voice network design standards, Vo IP trunking, call accounting, telephone wiring, and network protocols, including SIP, TURN/STUN, SBC, Web RTC, TCP/IP, Ethernet, and SNMP.
Manage CTI infrastructure in multi-site and hybrid configurations, with a focus on high availability, scalability, and security.
Stay updated on industry trends, emerging technologies, and best practices in CTI and contact center solutions.
What We Expect You To Have:
Experience Required: 10+ years
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field. Master’s degree preferred.
Extensive experience in CTI solutions, IP telephony, dialer applications, and contact center technology management.
Proficiency in SQL, complex voice network design, call center configurations, Vo IP (SIP/H.323), and call routing (VDNs, Vectors).
Hands-on experience with Windows Server Failover Clustering, Vo IP QOS/COS, VLAN, and call accounting.
Knowledge of network protocols, including TCP/IP, Ethernet, SNMP, TURN/STUN, and Web RTC.
Proven experience in multi-site, hybrid IP, and TDM environments at an enterprise level.
Relevant certifications are a plus, such as:
Avaya Certified Implementation Specialist (ACIS)
Convergence Technologies Professional (CTP)
Digium Certified Asterisk Professional (d CAP)
Cisco Certified Network Professional (CCNP) Collaboration
Strong analytical and troubleshooting skills for diagnosing and resolving complex CTI issues.
Ability to work in a fast-paced environment and manage multiple priorities.
Excellent interpersonal and communication skills, with the ability to effectively engage with team members and stakeholders at all levels.
Proven ability to lead cross-functional teams and manage large-scale CTI projects.

  • Director of Computer Telephony Integration

    1 month ago

    vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES:Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Director of Computer Telephony Integration

    1 month ago

    vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES: Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Director of Computer Telephony Integration

    1 month ago

    Vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES:Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Director of Computer Telephony Integration

    1 month ago

    vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES:Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Director of Computer Telephony Integration

    1 month ago

    Vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES:Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Director of Computer Telephony Integration

    1 month ago

    Vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES: Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Etech Global Services | Director of Computer Telephony Integration

    1 month ago

    vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES:Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Etech Global Services | Director of Computer Telephony Integration

    1 month ago

    vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES: Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Etech Global Services | Director of Computer Telephony Integration

    1 month ago

    vadodara, India Etech Global Services Full time

    ABOUT ETECH GLOBAL SERVICES: Etech Global Services is an award winning and leading provider of customer experience solutions and contact center services. We have been listed as America's Best Employers since the last three consecutive years. With a strong presence in the industry and a reputation for delivering innovative technology, we are poised for...

  • Strategic CTI Solutions Leader

    1 month ago

    Vadodara, Gujarat, India Etech Global Services Full time

    Job DescriptionEtech Global Services is a leading provider of customer experience solutions and contact center services. We have been recognized as one of America's Best Employers, showcasing our commitment to delivering innovative technology and fostering a dynamic work environment.Role Summary:We are seeking a highly experienced Director of Computer...

  • Operations Director

    5 days ago

    Vadodara, Gujarat, India Collabera Full time

    Collabera is seeking an experienced Operations Director to join our team. This role involves providing financial, administrative, and clerical support to the organisation.The estimated salary for this position is $55,000 - $65,000 per year, based on industry standards and location.In this role, you will be responsible for processing invoices and issuing...

  • Financial Operations Director

    2 weeks ago

    Vadodara, Gujarat, India Integrated Resources Staffing Pvt Ltd Full time

    Job Title: Financial Operations Director - US AccountingAbout the Role:Integrated Resources Staffing Pvt Ltd is seeking a seasoned Financial Operations Director to lead our US accounting team. The ideal candidate will have a strong background in financial management, team leadership, and process optimization.Key Responsibilities:- Manage a team of timesheet...

  • API Integration Specialist

    7 days ago

    Vadodara, Gujarat, India KLM Careers Full time

    KLM Careers is seeking a highly skilled API Integration Specialist to join our team in Vadodara, Gujarat, India. This role offers a competitive salary of **$120,000 - $180,000 per year**.Job DescriptionThe API Integration Specialist will be responsible for understanding user needs, designing custom API integrations, documenting API flows, defining product...

  • API Integration Specialist

    1 week ago

    Vadodara, Gujarat, India KLM Careers Full time

    Job SummaryWe are seeking an experienced API Integration Specialist to join our team at KLM Careers. The ideal candidate will have a strong background in RESTful API and excellent communication skills.Key ResponsibilitiesSpecify and document API requirements, including endpoint structure, request and response formats, authentication methods, error handling,...

  • Finance Operations Director

    2 weeks ago

    Vadodara, Gujarat, India Collabera Full time

    Job Description:The Finance Operations Director will play a crucial role in ensuring compliance with generally accepted accounting principles, corporate policies, and external audits. This position will oversee the execution of finance operations, direct and indirect taxation compliance, accounts payable functions, monthly closing of accounts, and...

  • Senior API Integration Specialist

    2 days ago

    Vadodara, Gujarat, India KLM Careers Full time

    KLM Careers is seeking a highly skilled Senior API Integration Specialist to join our team in Vadodara, Gujarat, India.We offer a competitive salary of ₹1200000 - ₹1500000 per annum.Job DescriptionThe Senior API Integration Specialist will be responsible for designing and implementing custom API integrations between software products. This includes...

  • Senior API Integration Specialist

    2 weeks ago

    Vadodara, Gujarat, India Nastech Technology Partners PvtLtd. Full time

    Job Title: Senior API Integration SpecialistCompany OverviewNastech Technology Partners PvtLtd. is a dynamic and innovative company that specializes in providing cutting-edge technology solutions to its clients.SalaryThe estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications.Job DescriptionIn this role,...

  • Expert SAP CPI Integration Specialist

    3 weeks ago

    Vadodara, Gujarat, India Strada Full time

    Company OverviewStrada is a leading provider of payroll, human capital management, and financial management solutions to organizations globally. With over 8,000 experts, we blend leading-edge technology with human ingenuity to help businesses design and deliver at scale.We have supported over 30 years to 1,400 customers in 33 countries, partnering with them...

  • Business Development Manager

    2 weeks ago

    Vadodara, Gujarat, India Hex Wireless Pvt Ltd Full time

    Unlock New Opportunities in CPaaS SalesWe are seeking a highly motivated Business Development Manager to join our dynamic sales team, specializing in B2B SaaS products within the Communications Platform as a Service (CPaaS) space. This role involves exploring new business opportunities across the globe in CPaaS software sales.Job Overview:Drive revenue...

  • Computer Operator

    6 months ago

    Makarpura, Vadodara, Gujarat, India UMA Enterprise Full time

    *Job Title: Computer Operator with DTP Knowledge* *Job Description:* *Position Overview:* *Responsibilities:* 1. *Computer Operations:* - Operate computer systems efficiently to carry out tasks such as data entry, document formatting, and internet browsing. - Ensure the smooth functioning of hardware and software systems, troubleshooting any technical...