Engagement & admission specialist

3 weeks ago


New Delhi, India Acumen, Part Of Sannam S4 Group Full time

Purpose of Role: 1. To put the prospective student at the centre of our approach. Working on behalf of Sannam S4’s strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey. 2. As part of a high-performing team you will be expected to contribute to the overall effective service delivery by providing a high quality admissions service to applicants, agents and academic decision makers in accordance with agreed standards; this will require working flexibly and with a focus on meeting deadlines and managing competing priorities. 3. This is a varied role and the post holder will be expected to conduct a variety of tasks related to University admissions. Duties and Responsibilities: ● Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures. ● Adhere to pre-agreed standard operating proceedings, protocols and workflows. ● Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University. ● When required, respond to queries from applicants, providing detailed information in an accessible format. ● Where required, proactively contact applicants to support their progress. ● Carry out initial checks on applications (including but not limited to minimum entry requirements, multiple application identification, data validation). ● Undertake fee assessments for applicants and refer more complex cases to a supervisor. ● Assist with carrying out background checks on applicants, to ensure they are eligible to study at the University. ● Process application outcomes within the agreed Sannam S4 and University time frames. ● Assist with the preparation of key immigration documentation for international students. ● Where required, maintain the partner university’s student record system relating to admissions in accordance with regulations and protocols. ● Ensure accurate and timely record keeping on Sannam S4’s CRM and other systems. ● Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records. ● Work with colleagues at the University in a focused and professional manner. ● Keep up to date with development and changes to external regulations and University academic requirements, policy and procedures, and ensuring that they are adhered to. ● Ensure an outcome focused approach is maintained to support Sannam S4 and its partners’ aspirations. ● Where required, engage with University stakeholder stop provide feedback, undertake training etc ● 25% Pan India travel requirement for client support is needed in this Job profile ● Supporting University, by representing them in fairs, events on Pan India basis. Essential criteria ● Undergraduate/Bachelor's degree or equivalent ● Strong attention to detail ● Excellent communication skills - Written and spoken English ● The ability to manage a varied workload independently and as part of a team ● Enjoy following and improving processes Desirable criteria ● Experience in Ed Tech, Education related industries ● Experience of working or studying abroad If interested , kindly share your CV at :



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