Admissions and Engagement Coordinator

1 week ago

Delhi, Delhi, India Acumen, Part of Sannam S4 Group Full time
Purpose and Scope

The purpose of this role is to provide exceptional service to key external stakeholders, ensuring a connected and seamless experience for prospective students throughout their applicant journey.

As a member of a high-performing team, you will contribute to the overall effective service delivery by providing a high-quality admissions service to applicants, agents, and academic decision makers in accordance with agreed standards.

This is a varied role, and the post holder will be expected to conduct a variety of tasks related to University admissions.

Main Responsibilities
  • Provide a high-quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.
  • Adhere to pre-agreed standard operating proceedings, protocols, and workflows.
  • Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University.
  • Respond to queries from applicants, providing detailed information in an accessible format.
  • Proactively contact applicants to support their progress.
  • Carry out initial checks on applications, including minimum entry requirements, multiple application identification, and data validation.
  • Undertake fee assessments for applicants and refer complex cases to a supervisor.
  • Assist with carrying out background checks on applicants to ensure they are eligible to study at the University.
  • Process application outcomes within agreed SannamS4 and University time frames.
  • Assist with preparing key immigration documentation for international students.
  • Maintain the partner university's student record system relating to admissions in accordance with regulations and protocols.
  • Ensure accurate and timely record-keeping on SannamS4's CRM and other systems.
  • Work on various technology platforms to deliver duties, including CRM, Contact Centre, external systems such as student records.
  • Work with colleagues at the University in a focused and professional manner.
  • Keep up to date with development and changes to external regulations and University academic requirements, policy, and procedures.
  • Maintain an outcome-focused approach to support SannamS4 and its partners' aspirations.
  • Engage with University stakeholders to provide feedback, undertake training, etc.
  • Support University activities, representing them in fairs and events on a Pan India basis.
Essential Criteria
  • Undergraduate/Bachelor's degree or equivalent.
  • Strong attention to detail.
  • Excellent communication skills - Written and spoken English.
  • The ability to manage a varied workload independently and as part of a team.
  • Enjoy following and improving processes.
Desirable Criteria
  • Experience in Ed Tech, Education related industries.
  • Experience of working or studying abroad.

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