Global Admissions Coordinator
1 month ago
Emeritus is a leading online education platform that offers high-quality courses and degree programs to individuals and organizations worldwide. Our mission is to make education accessible and affordable for everyone.
Job Overview
We are seeking a highly organized and detail-oriented Admissions Coordinator to join our team. As an Admissions Coordinator, you will be responsible for managing end-to-end processes for enrollments, payments, refunds, course access, certificate issuance, and participant queries. You will work closely with cross-functional teams to resolve both pre- and post-enrollment issues efficiently.
Key Responsibilities
Review and assess participant applications to ensure eligibility criteria are met and admissions processes are executed in a timely and accurate manner.
Serve as the primary point of contact for participant inquiries related to enrollment, course access, payment processing, refunds, deferments, and certificates.
Collaborate with Marketing, Finance, Sales, and other departments to resolve participant issues and ensure seamless coordination between teams.
Meet key customer impacting KPIs like QA, CSAT, SLA.
Qualifications and Skillset
A Bachelor's degree in a relevant field is preferred.
Proven experience in admissions, student support, or a similar administrative role within the education sector is highly advantageous.
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Excellent verbal and written communication skills are a must.
Proficient in Microsoft Office, especially Excel and Word. Familiarity with Learning Management Systems (LMS) and CRM platforms is a plus.
What We Offer
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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