Call Center Manager
12 hours ago
Company OverviewGoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.Role Overview:We are seeking an experienced Call Center Manager to scale a high-performing, sales-driven call center (200–300 seat capacity). The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset. You should be comfortable making decisions with limited data and working closely with business, tech, and product teams in a high-growth start-up environment.Key Responsibilities:- Manage, scale, or build call center operations from the ground up – including hiring, training, and process design- Own all operational KPIs: contact rate, conversion rate, talk time, wait time, AHT, adherence, agent productivity, etc.- Optimize dialer configurations, call routing, and lead assignment logic to maximize efficiency- Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.- Drive agent performance and engagement through structured coaching, feedback, and incentive programs- Establish quality monitoring and performance review mechanisms- Design SOPs and escalation matrices to ensure seamless functioning across shifts- Take ownership of SLA adherence, compliance, and call center hygiene- Run experiments and make fast decisions, even with incomplete data- Align the call center strategy with broader sales and revenue goalsRequired Qualifications:- 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers- Experience with dialers (e.g., TATA Tele, Ameyo, Exotel, Ozonetel, etc.), including configuration, call flows, pacing strategies- Strong understanding of call center KPIs and agent management principles- High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)- Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)- Excellent communication, team management, and conflict resolution skills- Ability to make quick, data-backed, or instinctive decisions under ambiguityNice to Have (Optional):- Experience building a call center from scratch (infra + people + process)- Familiarity with CRM platforms and call center APIs- Exposure to inside sales or tele-sales revenue targets- Past experience with vendor management (BPOs or external call centers)
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Call center manager
1 day ago
Bengaluru, India GoodScore Full timeCompany OverviewGood Score is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit...
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Call Center Manager
4 days ago
Bengaluru, India GoodScore Full timeCompany Overview GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit...
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Call Center Manager
2 weeks ago
Bengaluru, Karnataka, India GoodScore Full timeCompany Overview GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit...
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Call Center Manager
2 weeks ago
Bengaluru, Karnataka, India GoodScore Full timeCompany OverviewGoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit score...
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Call Center Manager
2 weeks ago
Bengaluru, Karnataka, India GoodScore Full timeCompany OverviewGoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit score...
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Call Center Manager
4 days ago
Bengaluru, India GoodScore Full timeCompany OverviewGoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit...
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Call Center Manager
4 days ago
Bengaluru, India GoodScore Full timeCompany OverviewGoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit...
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Call Center Manager
2 days ago
Bengaluru, India GoodScore Full timeCompany Overview GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit...
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Call Center Manager
4 days ago
Bengaluru, India GoodScore Full timeCompany Overview GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit...
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Call Center Manager
4 days ago
Bengaluru, India GoodScore Full timeCompany OverviewGoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit...
