Director-Training and Development

2 days ago

Bangalore, India HCLSoftware Full time
Director of Product Management – HCL CX (AppScan)
You will be measured on the growth, retention, and satisfaction of the customers and business partners, and the positive $ impact of this segment on the overall HCL Software business. Understand the existing (on-premise) install base and arrive at incremental features and roadmap to retain the existing customers and drive renewals and incremental license revenue
# Help establish HCL Software as a top ISV brand for Customerl Experience platforms by engaging with customers, partners, analysts, industry experts, and other influencers in the CX platform markets.
Drive strategic clarity for the CX product differentiation through an outside-in analysis of market, competitive, customer, and technological forces on what’s needed.
Do outside-in roadmap and feature validation and align requirements, where necessary, to the HCL Software Product Principals.
Work with Development, Customers, and Partners to ensure that the right features get built in a timely manner with 1) excellent product quality, 2) ease of upgrading and adoption, 3) that delight; Ensure major release launch readiness by working with Marketing to create an impactful market message, rationalize pricing & packaging, and work with influencers (social, analyst and media) to get favorable mentions.
Enable product specialists, CSMs, and Client directors to win on both renewals and net new deals, specifically, support them with technical product knowledge, and competitive insight.
Work with your CRM, and operations teams to ensure seamless product fulfillment and design of license enforcement, where necessary.
Identify and rank the critical backlog, product, and technical debt issues in HCL’s Jira instance.
Establish Aha within the existing community as the designation for ideation. Forum and run (with help from marketing) a design partnership with key customers and partners.
Work with Marketing to ensure the key marketing messages and assets for every launch of the HCL customer journey are relevant, accurate, and on message.
Qualities
Experience
Proven background and in-depth product and technical knowledge of similar customer experience platforms such as Pega, Adobe Marketing, Sales Force Marketing, Hubspot…
Knowledge of using Aha (or similar Product Management tools) is a plus.
Bachelor’s degree or equivalent.
Product Management experience is a plus.
Experience working with Sales, and Development teams is essential.
Understanding and/or demonstrated experience of how to infuse AI/ML into a marketing product in a very meaningful way

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