Quality compliance manager

1 month ago

Kochi, India Zellis Full time
About the Role
As Quality and Compliance Consultant, you will join our Business Services team within Moorepay to support and drive the management of our quality framework across all locations and to support quality and compliance activities for teams across Moorepay.
Communication skills are fundamental to this role, as it will be required to work closely with senior managers across the business, with the prime focus being to drive world-class service from each of the teams and clients. Ensure tracking service delivery issues and reviewing action plans with each member of the team proactively to minimise reparative issues.
To be successful in this role, we are looking for someone who is highly organised, a strong communicator, and is happy working across a wide group of people and locations and has experience leading and driving.
In this role your key responsibilities will be:
Ensure a robust and effective quality and compliance framework and process is in place, and to optimise and improve wherever appropriate
Ensure a clear understanding of quality standards is embedded across day-to-day operational teams, and appropriate measurement and tracking is in place to assure this
Be responsible for minimising risk of quality issues impacting service performance
Effectively collaborate with UK stakeholders in the Services team to ensure a single view of quality and compliance good practice is shared, and rolled out across operational teams
Effectively collaborate with Operations team in Kochi to keep real time insights on service failures, ensuring timely reporting to wider Continuous Improvement forums, and ensure actions plans are in place to eliminate future recurrence
Work closely with Group Risk & Compliance to lead the internal audit schedule, including ensuring correct corrective action plans are in place and complete
Support with coordination of audits and assessments from both customers and central group team
Ensure all collateral is in place as needed within the team to support Quality, Risk and Compliance objectives for the Services team
Manage and lead the Moorepay ISO9001 and 27,0001 accreditations across the business working with key stakeholders across the team as required
Essential Skills:
Demonstrates good knowledge and experience on HR and Payroll systems and has a deeper understanding on the HR and Payroll lifecycle
Have experience managing third party provider relationships in respect of quality and compliance activities and audits
Demonstrates knowledge and experience in facilitating quality and compliance audits
Excellent communication skills, particularly written and verbal in English
Good organisational skills for supporting quality and compliance activities across a large and evolving organisation
Be competent in proactively supporting and progressing issues raised in a timely manner
Ability to work efficiently and effectively with both customers and central group team
Excellent teamwork skills

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