Administration - Account Management Support

Atlassian is a software company that develops products for project management, collaboration, and software development. Our mission is to unleash the potential of every team, and we foster a culture of innovation, collaboration, and inclusivity. About the Role : We are seeking an experienced Atlassian Suite Administrator to serve as the subject matter expert (SME) for all Atlassian products, particularly JIRA Software, JIRA Service Management, and Confluence, with 8-10 years of hands-on administration experience. Perform comprehensive administration and configuration of JIRA instances, including projects, workflows, issue types, custom fields, screens, permissions, notification schemes, and board configurations (Scrum, Kanban). Manage and administer user accounts, groups, and roles across the Atlassian suite, ensuring proper access control and security compliance. Oversee regular maintenance tasks, including backups, performance monitoring, database optimization, and system upgrades for both JIRA Server/Data Center and Cloud environments. Responsible for application health, availability, and performance of all Atlassian tools. Collaborate extensively with stakeholders, product owners, Scrum Masters, and development teams to gather requirements, analyze existing processes, and design/implement highly customized and efficient JIRA workflows that align with business needs. Identify opportunities for process improvements and leverage Atlassian tools to streamline operations, eliminate redundancies, and enhance team productivity. Integrate JIRA with various third-party tools such as CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps), version control systems (Git, Bitbucket, GitHub), service desk platforms, Slack, and other enterprise applications. Python, Groovy, Shell) to automate routine tasks, generate reports, and facilitate data exchange between systems. Leverage JIRA REST APIs to build custom integrations or extract data for reporting and analytics purposes. Provide expert-level support to end-users, troubleshoot complex issues, and resolve JIRA-related problems in a timely and efficient manner. Develop and deliver comprehensive training programs and user guides for JIRA features, best practices, and new functionalities for both technical and non-technical audiences. Create and maintain detailed documentation for JIRA configurations, workflows, integrations, and standard operating procedures. Design, create, and manage custom dashboards, filters (JQL), and reports to provide meaningful insights into project progress, team performance, and key metrics for various stakeholders. Analyze data to identify trends, performance blockers, and areas for further optimization within JIRA. Establish and enforce JIRA governance standards, best practices, and configuration guidelines across the organization. Participate in long-term planning for Atlassian tool roadmap, including version upgrades, migrations, and new tool evaluations. Qualifications : 8-10 years of hands-on administration experience with Atlassian products. Expertise in JIRA Software, JIRA Service Management, and Confluence. Strong understanding of JIRA workflows, configurations, and administration. Experience with Atlassian add-ons and plugins. Python, Groovy, Shell). Experience with CI/CD pipelines and version control systems. Excellent communication and training abilities. Pay range and compensation package : Competitive salary based on experience and qualifications. We encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.