Customer relations executive

3 weeks ago

Delhi, India LevelupforWomen Full time
Level Up is seeking a dedicated and dynamic Customer Relations Executive to join our team. The successful candidate will play a pivotal role in ensuring the success of our clients and the overall growth of our organisation. As a Customer Relations Executive, you will be responsible for managing client onboarding, creating communication channels, and maintaining a high level of client satisfaction.
Responsibilities:
1. Client Onboarding :
Conduct onboarding calls with new clients to introduce them to our services and products.
Ensure a smooth transition during the client's orientation phase.
Address any onboarding queries and concerns promptly and effectively.
2. Communication Channels:
Create and manage Telegram groups for clients to facilitate ongoing communication and support.
Maintain an active and engaging presence in these groups to foster a sense of community and provide real-time assistance.
3. Availability -
You would be required to create a telegram channel for clients on all days depending on the need.
Respond promptly to customer inquiries via email, phone, and chat platforms.
Assist customers in understanding our programs, services, and offerings.
Resolve customer complaints and provide appropriate solutions within the defined time limits.
Maintain accurate records of customer interactions, inquiries, and feedback.
Collaborate with internal teams to ensure customer satisfaction and timely issue resolution.
Identify and report recurring customer concerns to improve service quality.
Provide input to enhance customer service processes and policies.
4. Data Management -
Maintaining on time data collection and internal database and being accountable for the same in non negotiable
5. Instalments collection -
Collection of instalments from ongoing clients on a daily basis.
6. Collaboration -
Provide accurate product/service information and guidance to customers
Collaborate with internal teams to address customer needs and provide quick solutions.
Requirements:
Proven experience in a customer success or client management role.
Strong communication and interpersonal skills.
Proficiency in using digital communication platforms, including Telegram, Zoom, Google Sheets.
Excellent problem-solving and conflict resolution abilities.
Detail-oriented with a strong sense of responsibility.
Ability to manage multiple tasks and clients simultaneously.
A commitment to ensuring the success and satisfaction of our clients.
A working laptop and good internet connection.
A proactive and empathetic attitude towards customer needs.
This role requires a dedicated and client-focused individual who can proactively engage with clients, manage communication channels effectively, and help drive the success of our clients. If you are passionate about supporting and empowering women in their personal and professional journeys, we encourage you to apply for this position. Level Up is an equal opportunity employer, and we welcome candidates from all backgrounds to apply. We are committed to fostering a diverse and inclusive work environment where all employees can thrive. We look forward to welcoming a motivated Customer Relations Executive to our team to help us further our mission of empowering women to reach new heights.
Industry: Health Wellness & Fitness
Employment Type: Full Time
What We Offer: Hands-on experience in customer service with a purpose-driven organization.
Mentorship and guidance to help you develop your professional skills.
Benefits:
Competitive salary of ₹20,000 per month .
Opportunity to work in a supportive and empowering environment.
On-site role with a vibrant team in Gurgaon.
Professional growth and learning opportunities.
If you are passionate about delivering excellent customer service and want to be part of a team that supports women’s empowerment, we would love to hear from you

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